Business Intelligence Analyst - LBA Data Service

Basic Function The Data Service Business Intelligence Analyst - LBA Data Service (Business Intelligence Analyst - LBA Data Service) for Wolters Kluwer, Fulfillment Center of Excellence will be responsible for performing the review of testing for the Legal Bill Analysis Center of Excellence (LBACOE). The Legal Bill Analysis (LBA) process involves the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients. The Business Intelligence Analyst - LBA Data Service works collaboratively with senior level team members to develop guidance and expert feedback to business unit and other internal partners, especially the CIOx Data Science Team, on a variety of bill review scenarios. This role may be required to provide traditional LBA invoice review and/or quality assurance tasks by making initial or additional adjustments to previously adjusted invoice line-item entries, as well as corrections to adjusted and non-adjusted invoice lines. The Business Intelligence Analyst - LBA Data Service requires basic knowledge of theories, principles and concepts within a legal discipline; has exposure to current legal technologies through coursework or internship. They assist with reviewing LBA Data Service AI outputs, team discussion participation for AI logic calibration and solutioning. This role may also support sales and guideline benchmarking as necessary. Essential Responsibilities Core Legal Bill Review Responsibilities Drive the results of the LBACOE quality assurance process, as follows:Conduct review invoice lines, applying specialized legal subject matter expert knowledge to context of legal invoice line items.Verify the compliance to legal billing guidelines by law firms and vendor submitting invoices.Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.Independently adjust invoice line items as necessary based on his or her assessment of the legal context of the invoice while utilizing specialized his or her legal subject matter expert knowledge to extract core critical legal terminology and concepts. Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted.Forward the audited and peer-reviewed legal invoice through the review chain as required.Promptly and professionally resolve law firm appeals, as follows:Address law firm requests for reconsideration of adjusted amounts while utilizing careful judgment, legal knowledge and utmost professionalism while upholding integrity of the legal billing process.Work with law firms in a professional manner via legal expert-to-expert written communications to carefully resolve disputed adjusted invoice line items using sound independent discretion and vast legal knowledge base.Efficiently and accurately review appealed legal invoice entries Data Service Responsibilities Perform the invoice review analysis, specifically, but not limited to the Data Service initiative within the Legal Bill Analysis Center of Excellence (LBACOE).Provide expert assessment of the legal context and terminology in invoices and data files and assigned Data Service AI output. Understand concepts of basic LBA Data Service outputs to determine AI accuracy, precision, recall and general performanceAssist with identifying AI rule patterns and scenarios within data and provide analysis accordingly.Other responsibilities and tasks as needed or required.Additional Responsibilities and Skills:Support internal management in documenting performance metrics for internal use and use with clients and law firms.Strong understanding of legal terminology and claims legal situations, multijurisdictional exposure preferred.Quick learner, especially with bill review and data service principles.Using sound discretion and legal expertise, analyze and condense legal service agreements to produce effective operational outputs meeting and in some cases exceeding customer expectations.Self-motivated & proactive with an ability to work independently and with very limited supervision after training.Excellent computer skills with the ability to learn the electronic legal bill submission and auditing softwareSound command of the English language-- grammar, syntax and style -- including an understanding of the conventions of punctuation and capitalizationExcellent spelling and proofreading skillsEffective communication skills - ability to obtain information from others and deliver information to others orally and in written formOrganizational skills, including the ability to organize work in an orderly fashion conducive to the prompt, efficient review of an appropriate number of legal invoices in a given day or time periodFamiliarity with common business math and possess appropriate business telephone skillsAbility to carry out detailed written or verbal instructions Basic