It Support Engineer Openings At Wolters Kluwer, Pune

Basic Function The IT Support Engineer is part of the DXG DSS Platform and Product Support PPS team In this role you are responsible for providing analysis recommendations on resolution and support of applications and technical services that is utilized by business professionals who partner with Wolters Kluwer Additional responsibilities include working with Application Development Operational Intelligence DevOps and QA teams to improve incident resolution issue anticipation and system resiliency Leadership potential prior 4-10 years of work experience Essential Duties and responsibilities Provide support for dxg multiple research platforms and related services utilized by customers of Wolters Kluwer Research diagnose troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Proactive monitoring Event management analysis of system alerts logs system behavior Performance analysis resource utilization and performance trends Take ownership of customer issues reported and see problems through to resolution Provide management with metrics related to system availability support issues and KPIs as requested Job Qualifications Education Required Bachelor s Degree in Computer Science Mathematics or Information Technology or related field Preferred Master s Degree in Computer Science or Information Technology or related field Experience and Capabilities 5-10 years minimum experience supporting enterprise client applications Minimum of 4 years supporting applications in a networked environment utilizing cloud base services i e AWS or Azure Experience supporting cloud and network-based storage systems Experience using ITIL-certified software to document and track issues At least 1 year of experience supporting JAVA JRE JVM-based applications Experience with Application Performance Monitoring APM tools and DB monitoring such as DynaTrace AppDynamics New Relic AWS CloudWatch and Solarwinds Other Desirable Knowledge Skills Abilities or Certifications Excellent written and spoken communication skills in English The ability to work flexible shifts Demonstrated ability to work independently and manage multiple deadlines The ability to document and illustrate cause and effect as part of problem-solving is a must Strong interpersonal skills with experience in managing support projects and teams are a plus Certifications in MS-SQL AWS and ITIL desired Able to write query scripts to retrieve data for analysis Utilized technologies Linux Apache JBOSS J2EE JavaScript GWT REST Web Services MSSQL SQL Bash Perl scripting Experience with REST API Web services Knowledge in Linux Apache JBOSS J2EE and Bash Perl scripting for log analysis Development-Operations DevOps experience supporting web-based applications a plus Experience in J2EE development and 2 years of QA background will be considered in place of other requirements Physical Demands Normal office environment Work hours determined by shift as part of a 7x24 staffing schedule Shift India Standard Time Shift-1 07 00 AM - 04 00 PM Shift-2 03 00 PM - 12 00 AM Shift-3 11 00 PM - 08 00 AM Shift assignments will be rotated every month Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process Basic Function The IT Support Engineer is part of the DXG DSS Platform and Product Support PPS team In this role you are responsible for providing analysis recommendations on resolution and support of applications and technical services that is utilized by business professionals who partner with Wolters Kluwer Additional responsibilities include working with Application Development Operational Intelligence DevOps and QA teams to improve incident resolution issue anticipation and system resiliency Leadership potential prior 4-10 years of work experience Essential Duties and responsibilities Provide support for dxg multiple research platforms and related services utilized by customers of Wolters Kluwer Research diagnose troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Proactive monitoring Event management analysis of system alerts logs system behavior Performance analysis resource utilization and performance trends Take ownership of customer issues reported and see problems through to resolution Provide management with metrics related to system availability support issues and KPIs as requested Job Qualifications Education Required Bachelor s Degree in Computer Science Mathematics or Information Technology or related field Preferred Master s Degree in Computer Science or Information Technology or related field Experience and Capabilities 5-10 years minimum experience supporting enterprise client applications Minimum of 4 years supporting applications in a networked environment utilizing cloud base services i e AWS or Azure Experie