EDI Axway Support Specialist

Job Details About the Role Are you passionate about keeping critical systems running smoothly and ensuring seamless communication between business partnersDo you thrive in a fast-paced environment where every incident resolved and change implemented makes a tangible impactIf so, we re looking for you to join our EDI Axway Support team! As an EDI Axway Support Administrator, you ll be the frontline hero responsible for managing Electronic Data Interchange (EDI) operations using Axway technology. This role is pivotal in ensuring 24x7 support for incident management and change management activities. You ll work collaboratively with cross-functional teams to troubleshoot issues, implement changes, and maintain the stability of our EDI systems. Key Responsibilities Incident Management Monitor and respond to EDI-related incidents quickly to reduce downtime. Troubleshoot issues in Axway systems and perform root cause analysis. Escalate major issues while maintaining ownership until they are resolved. Change Management Implement EDI configuration changes and trading partner setups as per change control processes. Work with stakeholders to ensure changes are tested and deployed smoothly. System Monitoring Maintenance Use monitoring tools to proactively detect and fix potential issues. Perform routine maintenance, patches, and upgrades on Axway systems. Collaboration Communication Serve as the link between business users, trading partners, and IT teams. Provide clear and timely updates on incident progress and resolution timelines. Documentation Reporting Maintain detailed documentation for incidents, changes, and system configurations. Create regular reports on system performance, incidents, and change activities. Performance Capacity Management Closely monitor thread and heap utilization across the application stack. Ensure maximum performance without unnecessary scaling. Work Experience: 5+ years of experience in EDI support, with Axway technology (specifically, Axway B2Bi) Strong understanding of EDI communication protocols (e.g., AS2, SFTP) Community and partner-specific certificate-management Perform application-upgrades and patch-management with minimal down-time SQL skills for research into Axway-application database-tables Incident and change management processes, preferably within an ITIL framework, for production applications/systems Excellent troubleshooting and problem-solving skills Ability to work in a 24x7 rotational shift environment Educational Qualification: Bachelor s Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience). Preferred Certifications: Salesforce Certified Administrator Microsoft Certified Systems Administrator (MCSA) Microsoft Certified IT Professional ITIL, ITSM Certifications Skills Knowledge: Behavioral Skills: Critical Thinking Detail Oriented Impact and Influencing Interpersonal Communication Multitasking Problem Solving Time Management Technical Skills: Identity Access Management Database Administration IT Support like Software Hardware Installation, Troubleshooting Software Validation Systems Integration IT Regulatory Compliance like SOX Compliance Tools Knowledge: Software Configuration Management Tools like Ansible, Puppet Citrix technologies like XenDesktop, XenApp, XenServer Operating Systems Servers like Windows, Linux, Citrix, IBM, Oracle, SQL Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design Microsoft Office Suite Relational Database Management System (RDBMS) Software Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.