Systems Operations Analyst I

Role Overview: As a InP - Systems Operations Analyst I at one of the biggest names in payments, you will be a part of the Digital Workspace Team, contributing to unleashing the potential of every business through your service delivery. Key Responsibilities: - Ensure timely and effective resolution of incidents and service requests through customer engagement across all channel types such as phone, chat, walk-up, requests, etc. - Monitor service desk metrics and KPIs to identify areas for improvement and implement corrective actions. - Ensure compliance with ITIL best practices and company policies. - Manage and maintain Worldpay's interactions, incidents, and requests within the ServiceNow system. - Adhere to documentation standards of work, SLAs, and other relevant activities within the system. - Provide training and support to service desk staff on ServiceNow functionalities, standards, and changes. - Build and maintain strong relationships with key stakeholders and clients, especially the assigned primary locations/regions, to ensure high levels of customer satisfaction through effective communication and problem-solving. Qualifications Required: - Proven experience in a service desk role or IT Desktop Support role, preferably in a global or multi-site environment. - Experience with ServiceNow, with a focus on Service Operations Workspace consumption. Experience with other ITSM solutions is acceptable, but SNOW is preferred. - Strong knowledge of the ITIL framework and best practices. - Excellent leadership, communication, and interpersonal skills. - Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively. About The Team: Join our inclusive and global teams at this ever-evolving company where you can learn from the best minds in the industry. Experience unmatched energy, connections, and dynamic opportunities that transcend borders. Additional Details: The company values individuals who think like a client, act like an owner, and win as one team. Curiosity and innovation drive us to constantly find better ways to deliver impact. Empowerment to make decisions and a passion for excellence in everything we do are at the core of our culture. If this resonates with you, apply now to become a part of our global family as a Globalpayer. Role Overview: As a InP - Systems Operations Analyst I at one of the biggest names in payments, you will be a part of the Digital Workspace Team, contributing to unleashing the potential of every business through your service delivery. Key Responsibilities: - Ensure timely and effective resolution of incidents and service requests through customer engagement across all channel types such as phone, chat, walk-up, requests, etc. - Monitor service desk metrics and KPIs to identify areas for improvement and implement corrective actions. - Ensure compliance with ITIL best practices and company policies. - Manage and maintain Worldpay's interactions, incidents, and requests within the ServiceNow system. - Adhere to documentation standards of work, SLAs, and other relevant activities within the system. - Provide training and support to service desk staff on ServiceNow functionalities, standards, and changes. - Build and maintain strong relationships with key stakeholders and clients, especially the assigned primary locations/regions, to ensure high levels of customer satisfaction through effective communication and problem-solving. Qualifications Required: - Proven experience in a service desk role or IT Desktop Support role, preferably in a global or multi-site environment. - Experience with ServiceNow, with a focus on Service Operations Workspace consumption. Experience with other ITSM solutions is acceptable, but SNOW is preferred. - Strong knowledge of the ITIL framework and best practices. - Excellent leadership, communication, and interpersonal skills. - Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively. About The Team: Join our inclusive and global teams at this ever-evolving company where you can learn from the best minds in the industry. Experience unmatched energy, connections, and dynamic opportunities that transcend borders. Additional Details: The company values individuals who think like a client, act like an owner, and win as one team. Curiosity and innovation drive us to constantly find better ways to deliver impact. Empowerment to make decisions and a passion for excellence in everything we do are at the core of our culture. If this resonates with you, apply now to become a part of our global family as a Globalpayer.