Workday Human Capital Management Consultant

As a Workday HCM Consultant at WPP, your role will involve providing post go-live support to the Workday Services Team. You will report to the Workday Services HCM Product Manager and deliver high-quality advice and support across Workday HCM. Your responsibilities will include diagnosing and resolving core HCM, absence, compensation, and time tracking issues, creating and maintaining organizations & structures, and configuring core HCM processes. Additionally, you will collaborate with the wider Workday Services Team to ensure a world-class level of Workday support and development. Your role will also involve working with the WPP Workday implementation team and People teams to enhance the efficiency and effectiveness of the solution. Key Responsibilities: - Manage complex change requests, establish underlying problems, propose solutions, and document them thoroughly - Diagnose and resolve core HCM, absence, compensation, and Time Tracking issues raised by the business - Support global merger activities and deployments - Manage tickets from assignment, including P1 or P2 incidents, and keep the requestor informed throughout the process - Provide guidance to the team of analysts when troubleshooting complex issues - Handle escalations professionally and communicate with senior stakeholders - Offer functional expertise and guidance to the People Teams - Maintain up-to-date process documentation - Safeguard global standards and principles against competing requests and priorities - Participate in testing activities as required - Proactively identify opportunities to enhance and optimize Workday usage - Stay updated on data standards, functionality, features, and capabilities in Workday as well as technology trends Qualifications Required: - Five years' experience with Workday HCM including absence, time tracking, recruitment, and talent, preferably in a global organization - Ability to identify opportunities to extend Workday usage to meet business requirements and challenge stakeholders to fully understand a requirement - Proficiency in using ServiceNow or similar service management software - Effective team player with experience in achieving common goals through collaboration - Strong organizational skills, attention to detail, and confident communication abilities - Ability to meet deadlines and prioritize tasks effectively - Experience in improving ways of working and processes - Knowledge and experience of cross-functional working on HR and finance processes is an advantage About WPP: WPP is the trusted growth partner for the worlds leading brands, offering cutting-edge media intelligence, creative solutions, next-generation production, and expert strategic counsel. With a global presence across 100+ markets, WPP is committed to fostering a culture of creativity, belonging, and continuous learning to empower its people and drive transformational growth. If you are open-minded, optimistic, and seek to achieve the extraordinary in collaboration with creative leaders, WPP offers passionate, inspired people, unparalleled scale and opportunity, and challenging work that inspires creative problem-solving. WPP is an equal opportunity employer that values diversity and inclusivity, providing a culture where everyone belongs and has equal opportunities for career advancement. If you are ready to embrace the challenge and contribute to a culture of creativity and collaboration, WPP welcomes you to join their team. As a Workday HCM Consultant at WPP, your role will involve providing post go-live support to the Workday Services Team. You will report to the Workday Services HCM Product Manager and deliver high-quality advice and support across Workday HCM. Your responsibilities will include diagnosing and resolving core HCM, absence, compensation, and time tracking issues, creating and maintaining organizations & structures, and configuring core HCM processes. Additionally, you will collaborate with the wider Workday Services Team to ensure a world-class level of Workday support and development. Your role will also involve working with the WPP Workday implementation team and People teams to enhance the efficiency and effectiveness of the solution. Key Responsibilities: - Manage complex change requests, establish underlying problems, propose solutions, and document them thoroughly - Diagnose and resolve core HCM, absence, compensation, and Time Tracking issues raised by the business - Support global merger activities and deployments - Manage tickets from assignment, including P1 or P2 incidents, and keep the requestor informed throughout the process - Provide guidance to the team of analysts when troubleshooting complex issues - Handle escalations professionally and communicate with senior stakeholders - Offer functional expertise and guidance to the People Teams - Maintain up-to-date process documentation - Safeguard global standards and principles against competing requests and priorities - Participate in tes