Maconomy Services Maconomy Support Analyst Lead

Role Overview: WPP is seeking a talented individual to join the Maconomy Services Team as the regional/Country support lead for WPP's Maconomy Core deployment. In this role, you will play a key part in supporting the BAU team, acting as a point of contact and escalation for users, providing direction to outsourced and WPP ET support team members, and building relationships with regional/country senior leaders to understand their business needs. Your responsibilities will include analysis, design, and implementation of changes following the WPP ET change, test, and deployment methodologies. As part of the Maconomy Services team, you will provide post go-live support, maintenance, and enhancement of the Maconomy solution, contributing to the success of the ERP programme aimed at addressing the technology needs of Finance and Projects at WPP. Key Responsibilities: - Resolve incidents and defects to the satisfaction of business partners within agreed Service Levels and Metrics - Develop enhancements to the Maconomy Core platform while maintaining global ways of working and standards - Manage Jira for Testing, Change Requests, and Release tickets - Represent Region/Country inside Maconomy Core Project, including regional and cultural subtleties and priorities - Support deployment planning and business readiness activities - Build excellent working relationships with key local users and business partners - Assist in creating project plans and managing delivery to the plan - Host monthly service reviews with local Finance leads and key users from OpCo's - Maintain clear and concise documentation - Support multiple activities and prioritize tasks effectively - Drive efficiencies, stabilization, and continuous improvement in business processes Qualifications Required: - Strong analytical and organizational skills - Excellent communication and influencing skills - 5+ years' experience in Defect/Ticket Management - Strong finance process and stakeholder management experience - Technical experience with Maconomy/other ERP systems - Proficient in reporting, presentation skills, and documentation creation - Ability to support multiple activities and prioritize tasks effectively - Experience working with incident management tools such as ServiceNow and Jira ServiceDesk - Highly motivated, flexible team player with the ability to deliver in a timely and professional manner - Experience managing senior stakeholders and building effective relationships across levels within an organization - Familiarity with support processes such as ITIL - Strong understanding of Finance processes, strategy, and success metrics Note: The additional details of the company provided in the job description have been omitted for brevity. Role Overview: WPP is seeking a talented individual to join the Maconomy Services Team as the regional/Country support lead for WPP's Maconomy Core deployment. In this role, you will play a key part in supporting the BAU team, acting as a point of contact and escalation for users, providing direction to outsourced and WPP ET support team members, and building relationships with regional/country senior leaders to understand their business needs. Your responsibilities will include analysis, design, and implementation of changes following the WPP ET change, test, and deployment methodologies. As part of the Maconomy Services team, you will provide post go-live support, maintenance, and enhancement of the Maconomy solution, contributing to the success of the ERP programme aimed at addressing the technology needs of Finance and Projects at WPP. Key Responsibilities: - Resolve incidents and defects to the satisfaction of business partners within agreed Service Levels and Metrics - Develop enhancements to the Maconomy Core platform while maintaining global ways of working and standards - Manage Jira for Testing, Change Requests, and Release tickets - Represent Region/Country inside Maconomy Core Project, including regional and cultural subtleties and priorities - Support deployment planning and business readiness activities - Build excellent working relationships with key local users and business partners - Assist in creating project plans and managing delivery to the plan - Host monthly service reviews with local Finance leads and key users from OpCo's - Maintain clear and concise documentation - Support multiple activities and prioritize tasks effectively - Drive efficiencies, stabilization, and continuous improvement in business processes Qualifications Required: - Strong analytical and organizational skills - Excellent communication and influencing skills - 5+ years' experience in Defect/Ticket Management - Strong finance process and stakeholder management experience - Technical experience with Maconomy/other ERP systems - Proficient in reporting, presentation skills, and documentation creation - Ability to support multiple activities and prioritize tasks effectively - Experience working with incident managemen