Support Specialist Salesforce CRM (Bengaluru)

Driven by the passion to improve quality of peoples lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. We are looking for a Support Specialist Salesforce CRM to provide day-to-day support and administration for our Salesforce platform. In this role, you will troubleshoot production issues, support business users, develop and maintain Salesforce automations, and collaborate with cross-functional teams to ensure the stability, performance, and continuous improvement of our CRM solutions. What you will do Provide day-to-day Salesforce application support by resolving incidents, service requests, and user queries within defined SLAs. Analyze, troubleshoot, and resolve Salesforce production issues while ensuring high-quality support and timely communication. Develop, configure, and customize Salesforce applications using declarative and programmatic capabilities. Design and maintain complex Salesforce Flows to automate business processes and improve operational efficiency. Configure and maintain Salesforce security including profiles, permission sets, roles, sharing rules, and field-level security. Participate in Salesforce deployment and release activities across environments using Change Sets and CI/CD tools. Create and maintain technical documentation for configurations, customizations, support procedures, and system changes. Stay up to date with Salesforce platform enhancements and implement best practices to improve system performance and maintainability. Collaborate with administrators, architects, developers, and business analysts to deliver solutions aligned with business objectives. Contribute to continuous learning and ongoing platform improvement initiatives. What you bring Experience Around 2+ years of Salesforce development and/or application s .