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About the role
Description: Summary: Role: - Work closely with stakeholders, including customers, business partners, and internal teams, to understand their needs and prioritize product features and enhancements. - Support the development and maintenance of the product roadmap and own the overall backlog of development work, ensuring that all work aligns with the overall strategy and goals - Collaborate with cross-functional teams, including design, engineering, and QA, to ensure that products are developed with high quality and efficiency - Monitor and analyze product performance metrics, identifying areas for improvement and taking action to drive increased adoption and customer satisfaction - Continuously communicate with stakeholders and team members to ensure transparency and alignment throughout the product development process - Experience in US Health Care Plans, payment and funding process is strongly preferred. - Login and role security framework - Help & support self-service tools - Profile and account information management - General User Experience patterns within Benefit Account tools - Responsible for management of JIRA activities like the creation EPICS, user stories and backlog grooming of these stories which drives business requirements, analyses requirements, reprioritizing and scoping. - Conducting refinement meetings, Sprint planning. - Responsible for defining user acceptance criteria and exit criteria for stories. - Coordination between project teams and business users on User Acceptance tests. - Responsible for clarifying teams queries on business requirements and priorities. - Coordination towards resolving impediments, challenges, priority bug fixes, release planning, Pre (UAT) and Post release validation of Product feature and control plan monitoring, including coordination with production validators as required. - Collaborates with management, stakeholders, end-users and development partners to recommend and implement changes to product, processes, or b .
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