Source description
About the role
Experience 5-8Years Job Description ROLE AND RESPONSIBILITIES:
Lead P1/P2 to resolution
Maintain accurate technical documentation and inventory logs.
Optimize performance across VMware clusters and Azure resources.
Implement security hardening guidelines across all operating systems.
Plan and execute major and minor change requests
Root cause analysis and corrective action items
Anaylsis of capacity and availability data
Mentor junior engineering teams and lead technical code/architecture reviews.
Manage infrastructure capacity planning and multi-million dollar cloud budgets.
Driving key KPI improvement month on month
Drive Knowledge Management , Process management, Client sign off
Drive Key initiatives, CSIP, Automations , Customer Value additions
Drive Ticket Reduction, Effort Reduction,
Lead Client discussion on Key initiatives driving and outcomes
Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
Understanding and adopting AI in the area of operation and able show value addition to client.
Drive CSAT and TCSAT >4.5 /5
Qualifications AND Education Requirements
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Bachelor’s degree
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8+ years of experience, with at least 3 years in a lead capacity.
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ITIL v4 Foundation Certification
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Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.
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PREFERRED SKILLS:
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Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
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VMware Certified Advanced Professional (VCAP).
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BEHAVIORAL ATTRIBUTES:
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Analytical problem-solving approach.
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Proactive ownership of issues.
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Collaborative team player mindset.
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Strong executive stakeholder communication.
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Calm under high-pressure situations.
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Required Technical/ Functional Competencies PRIMARY SKILLS:
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Windows Server: Administration of Windows Server 2016/2019/2022, Active Directory, DHCP and DNS.
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Advanced Windows: Active Directory architecture, cluster management, and advanced troubleshooting.
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VMware Administration: vCenter management, vMotion, HA, DRS, and vSAN configuration.
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Azure Cloud: Deploying ARM/Bicep templates, managing Azure Backup, Recovery Services, and Load Balancers.
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Hybrid Cloud Architecture: Designing enterprise-scale Windows, VMware, and Azure integrated environments.
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Azure Governance: Enterprise Landing Zones, Azure Policy, cost optimization, and CAF frameworks.
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Disaster Recovery: Designing SRM (Site Recovery Manager) and Azure Site Recovery (ASR) solutions.
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Automation: Advanced PowerShell scripting and infrastructure automation.
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Fluent in English, in both oral and written communication
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Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.
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DESIRABLE SKILLS:
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FinOps: Cloud cost management, forecasting, and budget allocation strategies.
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Experience with Azure Kubernetes Service (AKS) or containerization.
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Enterprise storage network design (SAN/NAS).
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Required Behavioral Competencies Accountability:
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Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.
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Agility:
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Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.
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Collaboration:
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Participates in team activities and reaches out to others in team to achieve common goals.
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Customer Focus:
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Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.
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Communication:
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Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.
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Drives Results:
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Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.
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Certifications Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool Mandatory: ITIL V4 Foundation NCA - Nutanix Certified Associate
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