Services Admin (Hyderabad)

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Excellent Place To Work As a Services Admin on our Assistance team, you will own a book of customers and be accountable for the successful delivery and impact of Assistance for them. You will be responsible for providing proactive platform configuration, content management, and platform optimization recommendations for your assigned book of enterprise customers. You will also be responsible for overseeing the entirety of their Assistance experience, monitoring L1 and L2 requests, serving as an escalation point for them, and ultimately relaying back to the customer the impact of both the proactive work you did and the reactive work the larger team did. As an extension of your customers' teams, you will be trusted to help manage their brand's digital experiences powered by the Yext platform. Customers will look to you to ensure their use of Yext's products are actively managed and optimized in accordance with their key business strategies and processes. Partnership with your customers and your cross-functional account teammates will be critical to your success. What You'll Do - Responsible for the successful administration of in-platform task execution for your assigned book of Enterprise customers; performing predominately proactive work as well as having governance of the overall Assistance experience for your customers - Proactively recommend .