Servicenow Consultant

Job Scope: The Application Support will be Responsible for Service Assurance and Support for CRM and ITSM Job Responsibilities Primary Responsibilities: L1 and L2 Support to CRM & ITSM end users Resolving day to day queries of the end user Coordination with support agency for issue resolution Identify potential requirements from the issues bugs reported by the users that can be converted into requirements for future development. End User Training Additional Responsibilities: Responsible for support and coordination of integration with other business applications like ERP (SAP) Identify Process Gaps, New features, functionalities and propose solution. Development / Customization in system Change and Release Management for new releases / customizations. Monitor the user licenses usage. Monitor the system usage as per framework set by Corporate IT. Must Have Skill: Hands on experience in working on any industry standard CRM and ITSM tools. Good knowledge on MS Office applications Follow & commit with Yottas Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM etc) Undertake applicable training as communicated from time to time. Participation in Risk assessment process, contribute in achieving departmental & management system objectives & Assist in maintaining PIMS controls throughout personal data lifecycle. Good to have Skills Excellent Communication and Presentation Strong in Process, documentation and methodological Development and updating of training content Motivated self-starter capable of working in a team environment as well as individually without direct supervision Behavioral Attributes: Art of skillful conversation Creativity & Problem Solving Learning on Fly Business Acumen Dealing with ambiguity Building Trust Customer Focus Intellectual Horsepower (Functional Skills) Action Orientation & Accountability Process-Quality Excellence Prioritizing, Planning & organizing Listening, Sensing, Observing Building Collaborative Relationships Qualification and Experience: Bachelor of Engineering - BE, Master of Engineering Meng ITIL certification .