Source description
About the role
Greetings From You & I Consulting! You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. Hurry Do Not Miss This Opportunity To Work For Global Giant MNC. Role : IT Service Desk (IT Hiring) *Open Locations :- Pune & Bangalore Mode Of Work :- Work From Office CTC Upto -3.5Lpa Kindly Note: This is an IT Hiring(Not BPO) 0-3years exp. - freshers are preferable- Immidiate Joiner Drop mail to our HR Specialist:- rachaita@careersuni.com Education: Any Regular Graduate Job Descriptions:- Requirements:- Experience in IT helpdesk (Voice) Excellent communications skills (verbal and written) Knowledge on ITIL Framework and Terminologies Knowledge on Windows, Mac operating systems & VDI environments Demonstrated problem solving capabilities Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays Self-motivated achiever who gains satisfaction from providing excellent customer service Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc. Excellent organizational skill. Responsibilities:- 1.As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Identify and escalate tickets requiring urgent attention and action Log all contacts and document all the activities and results accurately and completely within the incident management tool Deal with and resolve helpdesk requests Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles Drop mail to our HR Specialist:- rachaita@careersuni.com ** Kindly drop an email your details to us in the below format: - Name- Mobile number - Mail - Qualification - Total work experience - Current Organization- Location - Last CTC- Expected CTC- *Interested candidates can even refer their friends or relatives provided the criteria, Drop mail to our HR Specialist:- rachaita@careersuni.com Greetings From You & I Consulting! You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. Hurry Do Not Miss This Opportunity To Work For Global Giant MNC. Role : IT Service Desk (IT Hiring) *Open Locations :- Pune & Bangalore Mode Of Work :- Work From Office CTC Upto -3.5Lpa Kindly Note: This is an IT Hiring(Not BPO) 0-3years exp. - freshers are preferable- Immidiate Joiner Drop mail to our HR Specialist:- rachaita@careersuni.com Education: Any Regular Graduate Job Descriptions:- Requirements:- Experience in IT helpdesk (Voice) Excellent communications skills (verbal and written) Knowledge on ITIL Framework and Terminologies Knowledge on Windows, Mac operating systems & VDI environments Demonstrated problem solving capabilities Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays Self-motivated achiever who gains satisfaction from providing excellent customer service Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc. Excellent organizational skill. Responsibilities:- 1.As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Identify and escalate tickets requiring urgent attention and action Log all contacts and document all the activities and results accurately and completely within the incident management tool Deal with and resolve helpdesk requests Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles Drop mail