Source description
About the role
- Core IT & User Lifecycle Management Day-to-Day IT Incidents & Request Management: Handling day-to-day IT incidents and service requests from Bangalore location users, including support for the tech team's development tools and new hardware/software requirements. User On-Boarding Support: End-to-end IT on-boarding support for new joiners at the Bangalore location (laptop provisioning, system access, mobile device access, Zoho pre-boarding modules). Off-Boarding Support: Complete IT off-boarding for exit users (revocation of system access, asset recovery, updating the Zoho off-boarding module). Laptop Preparation & Readiness: Imaging, configuring, and validating laptops (Windows & Mac Systems) as per the IT compliance checklist for onboarding and replacements. Priority Support: Dedicated support for CXOs and Senior Management Team on Bangalore location.
- IT Asset, Compliance, and Audit IT Asset Management: Maintaining and managing IT asset inventory with regular physical verification, and tracking on-boarding, off-boarding, migration, and replacement requests with up-to-date reports. Non-Compliance & Patch Management: Monthly monitoring and remediation of non-compliance for hard disk encryption, Global Protect, Falcon Antivirus, Mac, and Windows patch updates across Bangalore location users. Internal Audit Support: Physical presence and support during internal audits, covering IT Infrastructure at the Bangalore location.
- Infrastructure and Event Support Network & Firewall Management: IT Support for network-related activities including firewall resilience, access points, switches, printers, LAN connectivity, and co-ordination with the centralised network team for the Bangalore facility activities. IT Infrastructure Support For Events: Setup and provide end-to-end IT support for in-person events such as Town hall, Yubi Inspire, and Fire chat. Power Shutdown Management: Co-ordination and monitoring of IT infrastructure during annual or scheduled power shutdown activities.
- Dedicated Entity & HR Support Finfort Entity IT Support: Dedicated IT support for Finfort including on-boarding/off-boarding, Slack setup with vendors and SmartFlow account management, asset tracking, MS Office tenant maintenance, and hardware/software troubleshooting. Spocto Movement & Support: IT Support required for Spocto Movement to Koramangala office for complete IT set up readiness for onboarding of Spocto callers teams. HR Training & Interviews IT Support: Laptop preparation and end-to-end IT support for training sessions and interviews, including asset requests. User Entity Migration: In-person support for migration of Bangalore-based users across entities (CAPL, CSPL, CORP, SPOCTO, FINFORT) as per migration requests from HR.
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