L2 Support Professional

YUCCA IT SOLUTIONS PRIVATE LIMITED is looking for L2 Support Professional to join our dynamic team and embark on a rewarding career journey Provide second-level technical support for software applications and systems. Troubleshoot and resolve complex issues escalated from the first-level support team. Collaborate with development and infrastructure teams to address root causes of problems. Document and track support activities, ensuring timely resolution and communication with users. Participate in continuous improvement initiatives to enhance support processes.