Operation Head - IT

As an experienced Operations Head IT, you will be responsible for leading and managing the IT infrastructure, service delivery, and operations team. Your main focus will be to ensure high system availability, security, and efficiency while aligning IT operations with business objectives. Key Responsibilities: - Oversee day-to-day IT operations, including infrastructure, networks, and systems - Ensure maximum uptime, performance, and reliability of IT services - Manage on-premise and cloud environments (AWS, Azure, GCP) - Plan capacity, scalability, and system upgrades - Define and monitor SLAs, KPIs, and performance metrics - Ensure timely resolution of incidents and service requests - Implement IT security policies and best practices - Ensure compliance with regulatory standards (ISO, GDPR, etc.) - Lead, mentor, and manage IT operations teams - Conduct performance reviews and skill development initiatives - Lead response to major incidents and outages - Perform root cause analysis and implement preventive measures - Manage IT budgets, cost optimization, and procurement - Handle vendor relationships and contracts Qualifications: - Bachelors/Masters degree in Computer Science, IT, or related field - 1015+ years in IT operations - 5+ years in leadership/management roles As an experienced Operations Head IT, you will be responsible for leading and managing the IT infrastructure, service delivery, and operations team. Your main focus will be to ensure high system availability, security, and efficiency while aligning IT operations with business objectives. Key Responsibilities: - Oversee day-to-day IT operations, including infrastructure, networks, and systems - Ensure maximum uptime, performance, and reliability of IT services - Manage on-premise and cloud environments (AWS, Azure, GCP) - Plan capacity, scalability, and system upgrades - Define and monitor SLAs, KPIs, and performance metrics - Ensure timely resolution of incidents and service requests - Implement IT security policies and best practices - Ensure compliance with regulatory standards (ISO, GDPR, etc.) - Lead, mentor, and manage IT operations teams - Conduct performance reviews and skill development initiatives - Lead response to major incidents and outages - Perform root cause analysis and implement preventive measures - Manage IT budgets, cost optimization, and procurement - Handle vendor relationships and contracts Qualifications: - Bachelors/Masters degree in Computer Science, IT, or related field - 1015+ years in IT operations - 5+ years in leadership/management roles