Lead Software Development Engineer in Test - CRM Modules

Responsibilities

• Own end-to-end quality across multiple CRM core modules and teams, acting as the final authority on release readiness

• Define and drive quality strategy, identifying systemic gaps in process, tooling, and execution—and closing them sustainably

• Lead, mentor, and nurture SDETs—setting clear expectations, guiding prioritization, and raising the overall quality bar

• Establish and execute a strong automation vision, ensuring scalable, reliable coverage and supporting the team in automating complex workflows and integrations

• Plan and strategize testing for releases, balancing speed, risk, and coverage while adapting to changing priorities

• Partner closely with Product, Engineering, Support, and Leadership to surface risks early and influence decisions with data

• Advocate firmly for quality—taking a stand to hold or delay releases when necessary, even under delivery pressure

• Build a culture of ownership, accountability, and customer-first thinking across teams

• Drive change with empathy and clarity, pushing improvements with minimal friction while staying firm on standards

Requirements

• 7+ years of experience testing complex web applications or B2B SaaS platforms

• Proven experience leading SDETs or quality initiatives across teams

• Extensive hands-on experience with test a utomation frameworks (Playwright, Cypress, Selenium, etc.) and scalable test design

• Strong background driving team-wide automation goals and outcomes

• Expertise in API testing, performance/load testing, and backend validation

• Deep understanding of system architecture, databases, integrations, and distributed systems

• Hands-on experience with CI/CD pipelines and cloud-native environments

• Ability to debug complex issues across services and environments

• Excellent communication skills—clear, assertive, and effective with all stakeholders

• Strong product sense and a customer-first quality mindset