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About the role
Job Summary: We are looking for a Technical Support Executive to provide technical assistance for Electronics, Audio, Computer Operating Systems, Smart Devices, IoT products, and other IT products. Key Responsibilities: - Diagnose and troubleshoot hardware & software issues. - Provide technical support via phone, email, and chat. - Install, configure, and support Windows, Linux, and macOS. - Identify root causes and resolve customer issues promptly. - Escalate complex issues when required. - Stay updated with the latest technologies and products. Requirements: - Basic knowledge of Electronics, Audio, Computer Hardware, and IT products. - Hands-on experience with Windows, Linux, and macOS. - Knowledge of Smart Devices and IoT products. - Strong troubleshooting and problem-solving skills. - Valuable communication and customer handling skills. - Excellent communication in Hindi and English. .