Customer Success Specialist

As a Customer Success Specialist in the Research & Development department, your role will involve effectively communicating with internal and external senior-level management to understand customer needs. Your responsibilities will include: - Owning the overall relationship with assigned customers, which involves troubleshooting service calls pan India over call/video calls - Executing and supervising the installation of Zemote smart products for customers - Diagnosing and troubleshooting technical issues such as account setup, network configuration, and Zemote app installation - Establishing a trusted advisor relationship and driving continued value of products and services - Prioritizing and managing several open issues simultaneously - Providing training to technical staff on current product installation process - Understanding complete wiring of homes/offices, including 3 phase wiring standards and electrical layout drawings - Aiding the sales team in preparing quotations based on the site layout to suggest the right Zemote products - Keeping electrical knowledge up to date and developing it if necessary - Readiness to travel extensively across India - Taking collective feedback from clients and ability to upsell or cross-sell products - Ensuring control of all management activities related to the role nationwide - Implementing specific strategies for both sales and customer service - Preparing necessary documentation or visuals for clients to demonstrate campaign performance, analyzing trends, and identifying areas of improvement - Maintaining existing Customer Success metrics and data as directed - Reporting work progress to the immediate superior at regular intervals - Working closely with the Director of Support to ensure ample and effective customer support documentation and video for effective customer integration and growth - Escalating unresolved issues to appropriate internal teams - Maintaining and developing customer success procedures and best practices Qualifications required for this role include fluency in English, excellent communication skills (verbal & non-verbal), at least 1 year of experience in troubleshooting & installation, an engineering background (B.E or electrical background preferable), and knowledge of Home Automation & IOT. Basic proficiency in MS Office applications like Excel & PowerPoint is also necessary. Immediate joiners are preferred for this position. Please note that individuals looking to work from home need not apply as this position requires working strictly from the office. The salary range for this position is between 2,00,000 to 2,50,000. If you are interested in this opportunity, please drop your portfolio at the provided contact information. As a Customer Success Specialist in the Research & Development department, your role will involve effectively communicating with internal and external senior-level management to understand customer needs. Your responsibilities will include: - Owning the overall relationship with assigned customers, which involves troubleshooting service calls pan India over call/video calls - Executing and supervising the installation of Zemote smart products for customers - Diagnosing and troubleshooting technical issues such as account setup, network configuration, and Zemote app installation - Establishing a trusted advisor relationship and driving continued value of products and services - Prioritizing and managing several open issues simultaneously - Providing training to technical staff on current product installation process - Understanding complete wiring of homes/offices, including 3 phase wiring standards and electrical layout drawings - Aiding the sales team in preparing quotations based on the site layout to suggest the right Zemote products - Keeping electrical knowledge up to date and developing it if necessary - Readiness to travel extensively across India - Taking collective feedback from clients and ability to upsell or cross-sell products - Ensuring control of all management activities related to the role nationwide - Implementing specific strategies for both sales and customer service - Preparing necessary documentation or visuals for clients to demonstrate campaign performance, analyzing trends, and identifying areas of improvement - Maintaining existing Customer Success metrics and data as directed - Reporting work progress to the immediate superior at regular intervals - Working closely with the Director of Support to ensure ample and effective customer support documentation and video for effective customer integration and growth - Escalating unresolved issues to appropriate internal teams - Maintaining and developing customer success procedures and best practices Qualifications required for this role include fluency in English, excellent communication skills (verbal & non-verbal), at least 1 year of experience in troubleshooting & installation, an engineering background (B.E or electrical background prefera