Business Systems Analyst Adaptive Planning (Finance Systems)

As a Business Systems Analyst specializing in Adaptive Planning and Finance Systems at Zendesk, you will play a crucial role in optimizing finance operations and technology integration. Your responsibilities will include: - Analyzing and Optimizing Finance Value Streams: You will examine end-to-end FP&A processes, such as budgeting, forecasting, and reporting, to identify opportunities for enhancement and align technology solutions with business objectives. - Acting as the Functional Lead: You will serve as the central point of contact on assigned projects, enhancements, and finance system initiatives. - Gathering and Documenting Requirements: Collaborating with finance stakeholders to gather, analyze, and document detailed business requirements, translating them into functional specifications and actionable system solutions. - Facilitating Cross-Functional Collaboration: Acting as a liaison between finance teams and technical resources to ensure clear communication and alignment during the implementation of solutions. - Participating in Agile Practices: You will actively engage in agile ceremonies like sprint planning, backlog refinement, reviews, and retrospectives to contribute to continuous improvement and promote agile principles within the team. - Conducting User Acceptance Testing: Collaborating with teams to define acceptance criteria, develop test plans, and conduct UAT to ensure that solutions meet business requirements before deployment. - Supporting Change Management Initiatives: Guiding business partners through changes introduced by new technologies, providing assistance with training, user support, and post-implementation feedback loops. - Driving Process Improvements: Identifying opportunities to streamline finance workflows, enhance reporting accuracy, and improve system usability. - Leveraging AI Tools for Enhancement: Utilizing AI-driven tools where appropriate to streamline requirements gathering and documentation processes, thereby enhancing productivity and overall workflow efficiency. In this role at Zendesk, you will be guided by core values such as leading with exceptional service, delivering the simplest solutions, taking pride in your work, and caring for each other to foster a collaborative and inclusive team environment. To excel in this position, you should possess: - Business Analysis Expertise: 5+ years of experience in business systems analysis, especially in supporting finance systems and SaaS applications. - Hands-On Adaptive Planning Experience: Strong familiarity with Workday Adaptive Planning, including budgeting, forecasting, and reporting processes. - Finance Process Knowledge: A solid understanding of FP&A workflows and exposure to finance transformation initiatives. - ERP / Finance Systems Experience: Experience working with ERP or accounting systems like NetSuite, with exposure to finance processes such as R2R and S2P being a plus. - Requirements Development Skills: Proven ability to gather, analyze, and document complex business requirements and specifications, coupled with strong analytical and problem-solving capabilities. If you are passionate about leveraging technology to enhance finance operations, transforming business requirements into actionable solutions, and embodying core values in your work, we invite you to apply for this role at Zendesk. Join us in celebrating diversity and inclusion while driving meaningful impact within our finance operations. As a Business Systems Analyst specializing in Adaptive Planning and Finance Systems at Zendesk, you will play a crucial role in optimizing finance operations and technology integration. Your responsibilities will include: - Analyzing and Optimizing Finance Value Streams: You will examine end-to-end FP&A processes, such as budgeting, forecasting, and reporting, to identify opportunities for enhancement and align technology solutions with business objectives. - Acting as the Functional Lead: You will serve as the central point of contact on assigned projects, enhancements, and finance system initiatives. - Gathering and Documenting Requirements: Collaborating with finance stakeholders to gather, analyze, and document detailed business requirements, translating them into functional specifications and actionable system solutions. - Facilitating Cross-Functional Collaboration: Acting as a liaison between finance teams and technical resources to ensure clear communication and alignment during the implementation of solutions. - Participating in Agile Practices: You will actively engage in agile ceremonies like sprint planning, backlog refinement, reviews, and retrospectives to contribute to continuous improvement and promote agile principles within the team. - Conducting User Acceptance Testing: Collaborating with teams to define acceptance criteria, develop test plans, and conduct UAT to ensure that solutions meet business requirements before deployment. - Supporting Change Managemen