Product Support Specialist - L2 Support

You will be working as a Product Support Consultant at Zenoti, an all-in-one, cloud-based software solution provider for the beauty and wellness industry. Your role will involve assisting customers to effectively use Zenoti for managing their business operations. The support team you will be a part of operates 24x7x365, requiring you to work flexible shifts based on customer needs. Once assigned to a shift, efforts will be made to maintain consistency over a long time horizon to ensure a healthy work-life balance. Key Responsibilities: - Collaborate with customers to resolve issues they encounter while using Zenoti - Take ownership of customer-reported problems and ensure they are resolved satisfactorily - Provide consultations to customers to optimize their business operations on Zenoti - Adhere to all established processes within the team when addressing issues - Utilize the ticketing system to manage and resolve client-reported issues - Maintain high standards of work quality and take pride in your contributions - Influence product development by offering feedback on customer challenges Qualifications Required: - 3 to 8 years of experience in supporting web-based enterprise applications - Problem-solving mindset with a customer-centric approach - Background in technology with prior experience in supporting data-driven, web-based applications - Strong analytical and logical thinking skills - Excellent communication abilities - Willingness to work night shifts - Ability to thrive in a fast-paced startup environment Zenoti, with a significant global presence, offers an environment where you can contribute to transforming the wellness and beauty industry. You will collaborate with a diverse team that values teamwork, innovation, and personal growth. Additionally, you will have the opportunity to lead impactful projects and contribute to the global success of Zenoti's platform. The company provides attractive compensation packages, medical coverage for you and your family, access to wellness programs such as yoga and meditation, as well as opportunities to engage in social activities and community initiatives. Zenoti is committed to providing equal employment opportunities to all employees and applicants, fostering a workplace free of discrimination and harassment based on various characteristics. The company values diversity and ensures fair treatment in all aspects of employment, including recruitment, promotion, and training. You will be working as a Product Support Consultant at Zenoti, an all-in-one, cloud-based software solution provider for the beauty and wellness industry. Your role will involve assisting customers to effectively use Zenoti for managing their business operations. The support team you will be a part of operates 24x7x365, requiring you to work flexible shifts based on customer needs. Once assigned to a shift, efforts will be made to maintain consistency over a long time horizon to ensure a healthy work-life balance. Key Responsibilities: - Collaborate with customers to resolve issues they encounter while using Zenoti - Take ownership of customer-reported problems and ensure they are resolved satisfactorily - Provide consultations to customers to optimize their business operations on Zenoti - Adhere to all established processes within the team when addressing issues - Utilize the ticketing system to manage and resolve client-reported issues - Maintain high standards of work quality and take pride in your contributions - Influence product development by offering feedback on customer challenges Qualifications Required: - 3 to 8 years of experience in supporting web-based enterprise applications - Problem-solving mindset with a customer-centric approach - Background in technology with prior experience in supporting data-driven, web-based applications - Strong analytical and logical thinking skills - Excellent communication abilities - Willingness to work night shifts - Ability to thrive in a fast-paced startup environment Zenoti, with a significant global presence, offers an environment where you can contribute to transforming the wellness and beauty industry. You will collaborate with a diverse team that values teamwork, innovation, and personal growth. Additionally, you will have the opportunity to lead impactful projects and contribute to the global success of Zenoti's platform. The company provides attractive compensation packages, medical coverage for you and your family, access to wellness programs such as yoga and meditation, as well as opportunities to engage in social activities and community initiatives. Zenoti is committed to providing equal employment opportunities to all employees and applicants, fostering a workplace free of discrimination and harassment based on various characteristics. The company values diversity and ensures fair treatment in all aspects of employment, including recruitment, promotion, and training.