Dot net L2 support

As an L2 Support Engineer with expertise in .NET and MS SQL, your primary responsibility will be maintaining and troubleshooting applications in production to ensure stability, resolve incidents, and collaborate effectively with development teams. Your role will focus on debugging, SQL expertise, and adherence to ITIL processes. Key Responsibilities: - Provide L2 support for .NET applications, with a focus on incident resolution and debugging to ensure system stability and performance in production environments. - Handle incident management, troubleshooting, and root cause analysis effectively. - Debug and resolve issues in .NET applications (C#, .NET) and MS SQL. - Monitor application performance to proactively identify and address issues. - Manage ticket queues and ensure timely closure within SLAs. - Work in shift-based operations and participate in on-call rotations, including weekends. - Maintain documentation, logs, and knowledge base entries. - Support change and patch release activities. Qualifications Required: - Strong knowledge of the .NET Framework, including C#, .NET, and MS SQL. - Proficiency in SQL, including stored procedures, query optimization, and troubleshooting. - Hands-on experience with debugging complex issues. - Basic knowledge of cloud platforms such as AWS/Azure. - Familiarity with ITIL processes, including incident, problem, and change management. - Experience with ticketing tools like ServiceNow or similar. - Strong communication skills for effective client interaction and teamwork. Preferred Skills: - Experience with performance monitoring tools. - Basic scripting skills in PowerShell, Bash, etc. - Knowledge of release and change management processes. As an L2 Support Engineer with expertise in .NET and MS SQL, your primary responsibility will be maintaining and troubleshooting applications in production to ensure stability, resolve incidents, and collaborate effectively with development teams. Your role will focus on debugging, SQL expertise, and adherence to ITIL processes. Key Responsibilities: - Provide L2 support for .NET applications, with a focus on incident resolution and debugging to ensure system stability and performance in production environments. - Handle incident management, troubleshooting, and root cause analysis effectively. - Debug and resolve issues in .NET applications (C#, .NET) and MS SQL. - Monitor application performance to proactively identify and address issues. - Manage ticket queues and ensure timely closure within SLAs. - Work in shift-based operations and participate in on-call rotations, including weekends. - Maintain documentation, logs, and knowledge base entries. - Support change and patch release activities. Qualifications Required: - Strong knowledge of the .NET Framework, including C#, .NET, and MS SQL. - Proficiency in SQL, including stored procedures, query optimization, and troubleshooting. - Hands-on experience with debugging complex issues. - Basic knowledge of cloud platforms such as AWS/Azure. - Familiarity with ITIL processes, including incident, problem, and change management. - Experience with ticketing tools like ServiceNow or similar. - Strong communication skills for effective client interaction and teamwork. Preferred Skills: - Experience with performance monitoring tools. - Basic scripting skills in PowerShell, Bash, etc. - Knowledge of release and change management processes.