Microsoft Endpoint Configuration - SCCM Admin

Experience: 4 to 11 Years Location: Pan India Shift: Rotational Job Description for SCCM, Intune & Workplace Support RESPONSIBILITIES Responsibilities for this role include, but are not limited to: Create, deploy, monitor, and troubleshoot software installsdeploymentsupdates. Maintain, deploy and troubleshoot Group Policy changes at the Enterprise level. Provide primary level 3 support to Deskside Support Teams. Troubleshoot VMware VDI machine deployments for Windows devices. Troubleshoot image deployments for Windows devices. Troubleshoot Autopilot image deployments for Windows Laptop devices. Performance analysis of Windows devices, both physical and virtual. Building queries, data gathering and reporting to aid support and maintenance of the end user computing environment. Ensure adherence to established IT standards and processes while proactively highlighting opportunities for improvement. Ensure documentation for processes and procedures are created and maintained. Advocate for the end user and proactively manage risk, impact and user experience. Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process. Communicate clearly with stakeholders to ensure they are kept up to date with progress on open issues, and follow-up on all open and pending issues. Escalate issues to the wider support teams, vendors and team leaders as necessary. Identify persistent problems and work with wider teams to resolve them. Provide training and guidance on best practices to our user community. Look for service improvement and ticket reduction opportunities. Ensure controls and policies are always adhered to. QUALIFICATIONS & EXPERIENCE Previous experience working in an IT support role Experience of Microsoft Endpoint Configuration Manager (SCCM) SoftwareImagePatch deployment and troubleshooting. Experience of Microsoft Intune and Autopilot. Excellent knowledge of MS Windows10 and 11, O365. Knowledge of Active Directory, Group Policy, TCP/IP, DNS and DHCP. PowerShell scripting experience. VMware vSphere and Horizon experience. Demonstrated ownership of Level 3 desktop support issues, while working closely with Levels 1&2, other internal teams and 3rd Party vendor support. Solid communications skills for documentation and knowledge transfer upon problem resolution. Ability to work independently without intensive oversight. Experience in working with global teams. Strong interpersonal skills. Positive, team centric attitude. Organized. Committed to continual improvement.