Technical Support Analyst

As a Technical Support Specialist at Zeta Global, you will be responsible for answering client questions and performing basic troubleshooting of platform issues. Your daily tasks will involve client contact through inbound calls, emails, and messages from the customer portal. It is essential to maintain product proficiency by engaging in continuous learning to stay updated on technological advancements relevant to the products and services offered by the company. Key Responsibilities: - Effectively articulate and escalate issues to Technical Support Engineers - Maintain high standards of documentation and communication - Communicate technical information clearly and effectively to both technical and non-technical individuals Qualifications Required: - 1+ years of related support/service experience, ideally in the SaaS space or equivalent - Bachelors degree in computer science or equivalent - Active command of the English language required - Basic knowledge of web technologies/tools (HTML, XML, Web Services, API, relational data, etc.) - Basic knowledge of Linux/Unix production environments, networking, and security concepts - Basic knowledge of databases including SQL - Basic knowledge of high-level computer languages (C/C++, Java, Perl, Ruby, Python, AWS) Zeta Global is a data-powered marketing technology company that combines the industrys 3rd largest proprietary data set with Artificial Intelligence to personalize experiences and help clients drive business growth. The company's technology runs on the Zeta Marketing Platform, which powers end-to-end marketing programs for leading brands across digital marketing channels. Zeta Global is committed to being an Equal Opportunity/Affirmative Action employer and values diversity in the workplace. Zeta Global has been recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by an Independent Research Firm. As a Technical Support Specialist at Zeta Global, you will be responsible for answering client questions and performing basic troubleshooting of platform issues. Your daily tasks will involve client contact through inbound calls, emails, and messages from the customer portal. It is essential to maintain product proficiency by engaging in continuous learning to stay updated on technological advancements relevant to the products and services offered by the company. Key Responsibilities: - Effectively articulate and escalate issues to Technical Support Engineers - Maintain high standards of documentation and communication - Communicate technical information clearly and effectively to both technical and non-technical individuals Qualifications Required: - 1+ years of related support/service experience, ideally in the SaaS space or equivalent - Bachelors degree in computer science or equivalent - Active command of the English language required - Basic knowledge of web technologies/tools (HTML, XML, Web Services, API, relational data, etc.) - Basic knowledge of Linux/Unix production environments, networking, and security concepts - Basic knowledge of databases including SQL - Basic knowledge of high-level computer languages (C/C++, Java, Perl, Ruby, Python, AWS) Zeta Global is a data-powered marketing technology company that combines the industrys 3rd largest proprietary data set with Artificial Intelligence to personalize experiences and help clients drive business growth. The company's technology runs on the Zeta Marketing Platform, which powers end-to-end marketing programs for leading brands across digital marketing channels. Zeta Global is committed to being an Equal Opportunity/Affirmative Action employer and values diversity in the workplace. Zeta Global has been recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by an Independent Research Firm.