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About the role
Req ID 89336 | Bouzonville, France, ZF Active Safety France SAS
About the Team
We are looking for a Customer and Supplier Quality Engineer (m/f/d) to join our team at the Bouzonville site.
ZF is a global player in automotive technology, recognized for its innovative mobility solutions. You will join a team committed to performance and continuous improvement, where collaboration and expertise are highly valued.
As part of our Quality Department, you will join a team of around 20 quality professionals supporting our Chassis Components and Foundation Brakes product lines. Working closely with production, maintenance, R&D, methods engineering, and global functions, you will play a key role in ensuring supplier quality performance and driving continuous improvement across the supply chain. The team brings together expertise in supplier and customer quality, warranty management, system audits, and operational quality, offering a collaborative environment with strong development opportunities. In this role, your primary focus will be on managing and developing supplier quality performance, while providing support for customer quality activities when needed.
What you can look forward to as Customer and Supplier Quality Engineer (m/f/d):
Ensure customer satisfaction by leading all customer-related quality topics
Manage customer claims from end to end (analysis, containment, 8D/problem-solving, follow-up, and on-time closure)
Implement and promote continuous improvement methodologies to enhance quality performance and prevent recurrence
Ensure the successful execution of all quality-related aspects of projects within your area of responsibility
Supervise problem-solving activities, customer complaints, and warranty return management
Ensure supplier quality performance and drive the continuous improvement of supplier quality standards and processes
Apply continuous improvement principles and methodologies to support sustainable quality excellence across the organization
Your profile as Customer and Supplier Quality Engineer (m/f/d):
Education: Master’s degree (Bac+5) in Quality, Engineering or equivalent experience
Experience: Minimum 3 years in a similar position
Technical skills: Problem-solving methodologies (e.g., 8D, 5 Why, Ishikawa), audit techniques, and automotive quality standards like IATF 16494 or VDA 6.3
Tools: Microsoft 365
Languages: Advanced English & French. German is a plus
Be part of our ZF team as Customer and Supplier Quality Engineer (m/f/d) and apply now!
Contact
Anne Jügling
+49 211 584 2099
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