Technical Customer Advocate

Customer Support Executive / Senior Customer Support Executive We are looking for a Customer Support Executive for our HRMS SaaS platform who can handle customer queries, resolve product issues, and ensure excellent client experience. The candidate should have strong communication skills, experience in SaaS/customer support, and the ability to understand HRMS workflows like attendance, payroll, leave, and employee management. Key Responsibilities: Handle customer support via calls, chat, email, and tickets Troubleshoot and resolve HRMS software issues Coordinate with technical/product teams for escalations Guide customers on product usage and onboarding Maintain high customer satisfaction and response quality Support and mentor junior team members Requirements: 2-3 years experience in SaaS based HRMS customer support Strong communication in English, Hindi and Bengali and problem-solving skills Experience with ticketing/CRM tools Leadership mindset with potential to grow into Team Lead role Preferred Experience in HRMS software Ability to manage priorities and customer escalations efficiently Customer Support Executive / Senior Customer Support Executive We are looking for a Customer Support Executive for our HRMS SaaS platform who can handle customer queries, resolve product issues, and ensure excellent client experience. The candidate should have strong communication skills, experience in SaaS/customer support, and the ability to understand HRMS workflows like attendance, payroll, leave, and employee management. Key Responsibilities: Handle customer support via calls, chat, email, and tickets Troubleshoot and resolve HRMS software issues Coordinate with technical/product teams for escalations Guide customers on product usage and onboarding Maintain high customer satisfaction and response quality Support and mentor junior team members Requirements: 2-3 years experience in SaaS based HRMS customer support Strong communication in English, Hindi and Bengali and problem-solving skills Experience with ticketing/CRM tools Leadership mindset with potential to grow into Team Lead role Preferred Experience in HRMS software Ability to manage priorities and customer escalations efficiently