IDAM IGA & PAM Technology Lead

As the Identity, Directory, and Access Management (IDAM) Operations Lead at Zoetis, you will be responsible for overseeing 16x5 operations for IDAM services, ensuring uninterrupted service and providing off-hours escalation support for high-priority incidents (P1, P2). Your role will involve providing technical leadership and oversight for all relevant IDAM services, with a primary focus on Identity Governance and Administration (IGA), Privileged Access Management (PAM), data flows, and related integrations. You will monitor and manage system performance to ensure maximum uptime, scalability, and security across in-scope IDAM platforms. Your key responsibilities will include: - Supervising Level 2 (L2) and Level 3 (L3) support for identity and authentication issues, ensuring timely resolution and high-quality user experiences - Leading incident and problem management processes to meet service level agreements (SLAs) and address root causes effectively - Troubleshooting authentication failures and collaborating with application teams to maintain system reliability - Serving as a subject matter expert for relevant IDAM programs and providing technical guidance for projects and initiatives - Planning and supervising installations, maintenance, and changes across in-scope IDAM systems and services - Identifying opportunities to enhance IDAM services, introduce new features, and drive initiatives from conception to successful implementation - Ensuring adherence to global IDAM policies and processes to provide secure and efficient access to Zoetis information systems - Collaborating closely with Service Desk, Site Services, and Security Operations teams to optimize cross-team collaboration You will also oversee IDAM Data Hygiene activities to ensure clean, accurate, and well-managed identity data across systems, collaborating closely with HR and other stakeholders to maintain data quality and integrity. Qualifications required: - University Degree in Computer Science or Information Systems is required - Minimum 10+ years of experience in Information Systems - 6+ years of detailed, hands-on experience with IDAM, including IGA and PAM - 2+ years of experience in the pharmaceutical or other regulated industry, especially Animal Health - Experience working with global teams across multiple time zones - Proven experience in managing medium to large-scale, global IT projects - Demonstrated ability to work within diverse technical teams - Proven experience in leading technical teams and managing end-to-end solution delivery - Strong experience collaborating with Managed Service Providers (MSPs) If you are interested in this role, you will be reporting to the ZICC-based IDAM Program Lead, with a dotted line to the US-based Head of IDAM and IDAM Operations Lead. You will also be part of the global Technology Risk Management organization, which reports to the Chief Information Security Officer (CISO), and will collaborate regularly with ZTD application, business partner, and infrastructure teams as well as external vendors or partners providing software, services, or APIs that require integration with IDAM systems. Please note that technical skills requirement includes expertise with SailPoint IdentityIQ (IIQ) and proficiency in Identity Lifecycle, Access Request & Recertification, and User Provisioning/Deprovisioning. As the Identity, Directory, and Access Management (IDAM) Operations Lead at Zoetis, you will be responsible for overseeing 16x5 operations for IDAM services, ensuring uninterrupted service and providing off-hours escalation support for high-priority incidents (P1, P2). Your role will involve providing technical leadership and oversight for all relevant IDAM services, with a primary focus on Identity Governance and Administration (IGA), Privileged Access Management (PAM), data flows, and related integrations. You will monitor and manage system performance to ensure maximum uptime, scalability, and security across in-scope IDAM platforms. Your key responsibilities will include: - Supervising Level 2 (L2) and Level 3 (L3) support for identity and authentication issues, ensuring timely resolution and high-quality user experiences - Leading incident and problem management processes to meet service level agreements (SLAs) and address root causes effectively - Troubleshooting authentication failures and collaborating with application teams to maintain system reliability - Serving as a subject matter expert for relevant IDAM programs and providing technical guidance for projects and initiatives - Planning and supervising installations, maintenance, and changes across in-scope IDAM systems and services - Identifying opportunities to enhance IDAM services, introduce new features, and drive initiatives from conception to successful implementation - Ensuring adherence to global IDAM policies and processes to provide secure and efficient access to Zoetis information systems - Collaborating closely with Service