Manager, Digital Customer Experience

As a Manager, Digital Customer Experience at Zoetis, one of the largest manufacturers of Animal Health products, you will be responsible for leading the DevOps team to deliver premier services and solutions to support the company's fast-paced, growing business. You will collaborate with various Zoetis Tech & Digital functions and external resources to plan, define, execute, and operationalize new system capabilities. Key Responsibilities: - Understand Zoetis' digital strategy, Digital Customer Experience goals, and technology needs. - Drive and manage the technical strategy and implementation for Digital Customer Experience. - Provide insights to IT and Business leadership on best practices, industry trends, and performance feedback. - Contribute to high-level planning of project life cycles and activities. - Review and analyze project requests, determine complexity, impacts, and provide resource estimates. - Ensure adherence to global development governance model and continuous monitoring of system performance. - Train team members, users, and stakeholders as needed and engage with compliance, security, and business teams on audit requirements. - Supervise direct reports, provide career coaching, and facilitate performance feedback and reviews. Qualifications: - Education: Bachelor's degree in computer science, information systems, or related field. - Experience: 8+ years in delivering complex web projects, preferably on platforms like Salesforce Marketing Cloud, Salsify, and Crownpeak. Experience managing large Digital Customer Experience projects and working with related technologies. - Skills: Strong written and oral communication skills, customer focus, strategic thinking, decision-making, and problem-solving skills. Experience with Agile methodology and work management tools is a plus. About Zoetis: At Zoetis, a Fortune 500 company and world leader in animal health, our purpose is to advance care for animals. Our award-winning culture focuses on colleagues' careers, connection, and support, offering competitive benefits to support employee well-being. Global Job Applicant Privacy Notice: Please refer to the company's privacy notice for more information. As a Manager, Digital Customer Experience at Zoetis, one of the largest manufacturers of Animal Health products, you will be responsible for leading the DevOps team to deliver premier services and solutions to support the company's fast-paced, growing business. You will collaborate with various Zoetis Tech & Digital functions and external resources to plan, define, execute, and operationalize new system capabilities. Key Responsibilities: - Understand Zoetis' digital strategy, Digital Customer Experience goals, and technology needs. - Drive and manage the technical strategy and implementation for Digital Customer Experience. - Provide insights to IT and Business leadership on best practices, industry trends, and performance feedback. - Contribute to high-level planning of project life cycles and activities. - Review and analyze project requests, determine complexity, impacts, and provide resource estimates. - Ensure adherence to global development governance model and continuous monitoring of system performance. - Train team members, users, and stakeholders as needed and engage with compliance, security, and business teams on audit requirements. - Supervise direct reports, provide career coaching, and facilitate performance feedback and reviews. Qualifications: - Education: Bachelor's degree in computer science, information systems, or related field. - Experience: 8+ years in delivering complex web projects, preferably on platforms like Salesforce Marketing Cloud, Salsify, and Crownpeak. Experience managing large Digital Customer Experience projects and working with related technologies. - Skills: Strong written and oral communication skills, customer focus, strategic thinking, decision-making, and problem-solving skills. Experience with Agile methodology and work management tools is a plus. About Zoetis: At Zoetis, a Fortune 500 company and world leader in animal health, our purpose is to advance care for animals. Our award-winning culture focuses on colleagues' careers, connection, and support, offering competitive benefits to support employee well-being. Global Job Applicant Privacy Notice: Please refer to the company's privacy notice for more information.