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Position Title:Senior Analyst Service Management & Leasing (O2C Solutions) Location: Zoetis ICC, Hyderabad, India Position SummaryZoetis, Inc. is the world's largest producer of medicines and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD) Global ERP organization plays a key role within ZTD, managing enterprise applications and system platforms that support Zoetis' business operations. The Senior Analyst for Service Management & Leasing is responsible for the implementation and optimization of Order to Cash (O2C) solutions at Zoetis. This individual will lead Service Management initiatives within O2C, focusing on supporting the Service Management and Diagnostic business units. The Senior Analyst will act as an internal consultant, collaborating with business partners to design, test, and implement solutions that enhance business processes and system functionality. Key ResponsibilitiesService Management & O2C Solutions:Collaborate with business stakeholders to gather and understand business processes and design solutions.Act as the internal consultant and design architect for SAP global solutions, working closely with Business Partners.Develop, prototype, test, and implement solutions to improve the stability, usability, and functionality of SAP systems, enabling end-users to achieve business objectives.Develop, prototype, test, and implement Order Management functionality, integrating it with SAP modules such as Vistex (pricing), Hybris integration, and Service Management tools for O2C.Design and implement Service Management and Leasing functionality, ensuring smooth integration with SAP modules like Vistex and Hybris for O2C.Deliver solutions to comply with local statutory requirements for international markets.Provide support to the AMS team on high-priority issues, proposing solutions to resolve problems effectively.Documentation & Reporting:Create and maintain technical documentation, including design documents, user guides, and release notes.Engage in continuous performance tuning and reengineering of integrations to improve processing efficiency and reduce latency.Position ResponsibilitiesResponsibilityPercent of TimeCollaborate with business stakeholders to gather requirements, understand business processes, and design solutions.25%Develop, prototype, test, and implement Order Management and Service Management functionality for O2C.35%Deliver international solutions to meet local statutory requirements.15%Provide support for AMS team on high-priority issues and complex solutions.15%Engage in performance tuning and optimization of integrations.10% Organizational RelationshipsInteract with business stakeholders to gather integration requirements, understand business processes, and ensure that integration solutions align with organizational goals and objectives.Participate in project planning, risk assessment, and scheduling for SAP projects.Collaborate with external vendors and partners to ensure seamless integration with SAP systems.Coordinate with implementation partners to deploy, configure, or maintain integrated solutions within Zoetis IT landscape.Work closely with developers and team members to implement solutions and address technical challenges.Education and ExperienceEducation: Bachelor's or Master's degree in Business Management, Information Technology, or a related field.Experience: 5-7+ years of SAP O2C experience with multiple full life cycle implementations.Experience in the life sciences/pharmaceutical industry is preferred.Knowledge and experience with SAP HANA, Vistex, CRM, Hybris, and Salesforce is preferred.Domain expertise in Commercial Processes and solutions, Order Management, and integration with upstream planning and downstream logistics processes.Experience with GATP, GTS, DMR, and Vistex is beneficial.Familiarity with indirect sales processing, Bio Device, and Diagnostics device and service processes is required.Strong understand Position Title:Senior Analyst Service Management & Leasing (O2C Solutions) Location: Zoetis ICC, Hyderabad, India Position SummaryZoetis, Inc. is the world's largest producer of medicines and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD) Global ERP organization plays a key role within ZTD, managing enterprise applications and system platforms that support Zoetis' business operations. The Senior Analyst for Service Management & Leasing is responsible for the implementation and optimization of Order to Cash (O2C) solutions at Zoetis. This individual will lead Service Management initiatives within O2C, focusing on supporting the Service Management and Diagnostic business units. The Senior Analyst will act as an internal consultant, collaborating with business partners to design, test, and implement solutions that enhance business processes and system functionality. Key ResponsibilitiesService Management & O2C Solutions:Collaborate with business stakeholders to gather and understand business process
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