Source description
About the role
Act as the primary technical expert for all regional escalations, diagnosing complex issues across all vehicle subsystems (chassis, powertrain, compute, sensing, and networking).
Direct the daily workflow of the Regional FSE team, overseeing performance management, career development, resource allocation, and team building.
Perform deep root-cause analysis using logs, vehicle diagnostics, and fleet data to resolve high-impact issues and prevent recurrence.
Partner closely with HQ FSE team to improve diagnostics, tooling, and issue detection capabilities.
Lead field validation efforts, including hardware/software bring-up and functional testing for new components and system updates.
Develop and maintain scalable troubleshooting guides, SOPs, and countermeasures to improve repair efficiency and fleet reliability.
Support operational needs by traveling occasionally, with travel requirements of up to 25%
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