Senior Technical Program Manager, Operational Excellence

Lead Operational Excellence initiatives across Manufacturing Operations (MOPS), partnering with General Assembly, AHMO, Logistics, Test & Diagnostics, Quality, Safety, and other stakeholders to improve safety, quality, delivery, cost, and workforce performance.

Analyze manufacturing and business processes by observing operations, conducting current-state and future-state assessments, identifying variability, waste, bottlenecks, and opportunities for standardization and optimization.

Drive the deployment, sustainment, and continuous improvement of the Zoox Production System (ZPS), including coaching teams on principles such as Standard Work, 5S, Lean Processes, Visual Management, waste elimination, and continuous improvement.

Facilitate Value Stream Mapping (VSM), Kaizen events, process reviews, operational audits, and cross-functional workshops to identify root causes, develop corrective actions, and implement sustainable improvements.

Partner with Manufacturing leadership to establish operational standards, performance metrics, governance mechanisms, and documentation that enable scalable, repeatable, and efficient operations.

Support strategic planning and execution activities, including Zoox Quarterly Planning (ZQP), organizational readiness initiatives, and structured problem-solving efforts by gathering stakeholder feedback, aligning teams, driving accountability, and tracking business outcomes.