Nexthink Developer/SME_5+ years

We are seeking an experienced Nexthink Developer/SME to design, implement, and optimize Digital Employee Experience (DEX), endpoint analytics, monitoring, and automated remediation solutions using the Nexthink platform. The ideal candidate will leverage endpoint telemetry, user experience insights, and automation capabilities to improve IT operations, enhance employee productivity, and support enterprise-wide endpoint visibility. The role requires strong expertise in Nexthink platform administration, dashboard development, remote actions, data integration, automation, and endpoint performance analytics. Key Responsibilities Nexthink Platform Administration & Configuration Implement, configure, and maintain Nexthink platform components including Collectors, Engine, and Portal.Manage endpoint agent deployment and onboarding across enterprise environments.Configure data collection policies and monitoring standards.Ensure platform stability, scalability, and performance optimization. Endpoint Analytics & Monitoring Monitor and analyze endpoint performance metrics including:CPU utilizationMemory consumptionDisk performanceApplication responsivenessDevice health indicatorsIdentify performance bottlenecks and recurring endpoint issues.Conduct proactive monitoring and trend analysis to improve endpoint reliability. Digital Employee Experience (DEX) Develop and manage Digital Experience Score (DEX) monitoring.Analyze user productivity and collaboration experiences.Provide actionable recommendations to improve end-user satisfaction.Partner with Service Desk and IT Operations teams to reduce user-impacting issues. Dashboard Development & Reporting Design and develop interactive Nexthink dashboards and reports.Create executive-level and operational reporting views.Build dashboards focused on:Device healthEndpoint performanceApplication experienceUser experience metricsCollaboration tools performance (e.g., Microsoft Teams) Remote Actions & Automation Develop, test, and deploy Nexthink Remote Actions.Automate troubleshooting and remediation workflows.Implement one-click fixes for common endpoint issues.Collaborate with automation teams to build self-healing capabilities. Integration & Data Engineering Utilize Nexthink APIs and NQL (Nexthink Query Language) for advanced analytics.Integrate Nexthink with:ServiceNowITSM platformsAutomation toolsEnterprise data lakesDesign scalable data ingestion and telemetry pipelines.Optimize data extraction and reporting processes. AIOps & Predictive Analytics Support AIOps initiatives using endpoint telemetry data.Enable anomaly detection and predictive analytics use cases.Collaborate with AI/ML teams to improve operational intelligence.Contribute to self-healing and intelligent automation strategies. Incident Management & Troubleshooting Perform Root Cause Analysis (RCA) using Nexthink insights.Correlate endpoint telemetry, logs, and user activity data.Support Service Desk and Operations teams during critical incidents.Recommend corrective actions and preventive measures. Governance & Best Practices Establish Nexthink platform governance standards.Define data retention, reporting, and dashboard standards.Ensure compliance with security and data privacy requirements.Monitor API utilization and platform scalability constraints. Stakeholder Management Work closely with:Service Desk TeamsIT OperationsPlatform EngineeringAutomation TeamsBusiness StakeholdersTranslate business requirements into actionable Nexthink solutions.Present analytics findings and recommendations to leadership teams. Required Skills Nexthink Expertise Strong hands-on experience with:Nexthink CollectorsNexthink EngineNexthink PortalNexthink FinderNexthink Remote ActionsExpertise in NQL (Nexthink Query Language).Experience building dashboards and endpoint monitoring solutions. Endpoint Analytics Strong understanding of:Endpoint performance metricsApplication monitoringDevice health analyticsDigital Employee Experience (DEX)Ability to analyze large volumes of telemetry data and derive insights. Automation & Integration Experience integrating Nexthink with:ServiceNowITSM platformsAutomation frameworksKnowledge of REST APIs and data integration techniques. Scripting & Development Proficiency in:PowerShellPythonAutomation scriptingExperience developing remediation and self-healing workflows. IT Operations Understanding of:ITIL processesIncident ManagementProblem ManagementEndpoint ManagementInfrastructure Operations Preferred Qualifications Nexthink Certified Professional or Advanced Certification.Experience with Digital Employee Experience (DEX) programs.Exposure to AIOps, predictive analytics, and automation platforms.Experience working in large-scale enterprise environments.Knowledge of Microsoft Endpoint Manager, Intune, SCCM, or similar endpoint management tools. Education Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. Skills: We ar