Senior Cloud Monitoring Administrator

What you'll do: Senior Cloud Monitoring Administrator in the Enterprise will be monitoring and managing IT systems across Windows, Linux, VMware , and Cloud environments. The ideal candidate should have a solid understanding of ITIL processes , strong technical expertise in SolarWinds for infrastructure monitoring, and hand-on with Splunk for log analysis and event correlation. ; This is a 24x7 support role requiring proactive system monitoring, incident response, and adherence to ITIL-based Incident , Problem , and Change Management processes. Exposure to AWS , TeamCity , and network fundamentals will be considered an added advantage. ; Monitoring Incident Management: Act as a SolarWinds Administrator responsible for platform operations , configuration, and monitoring using NPM, SAM, NCM, UNDP, IPAM, and other modules. Manage Solarwinds Application patching . Design, tune, and manage SolarWinds alerts/Reports, thresholds, and notification policies. Monitor end-to-end infrastructure health via SolarWinds dashboards, reports, and real-time views. Perform first-line triage on SolarWinds alerts and take corrective actions to restore services. Manage incident lifecycle following ITIL Incident Management practices. Use Splunk for log analysis, event correlation, and troubleshooting. Identify recurring issues and support Problem Management investigations. Server OS Administration: Monitor Windows and Linux server health using SolarWinds SAM templates and custom monitors. Perform first-level troubleshooting, including service restarts, log review, and system health checks. Use iDRAC (or equivalent remote access tools) for hardware diagnostics and remote reboot operations. Support scheduled patching and maintenance activities in accordance with Change Management practices. Virtualization Cloud Support: Monitor VMware ESXi hosts and VMs using SolarWinds Virtualization Manager (VMAN). Perform initial troubleshooting for host connectivity, datastore usage, and VM availability issues. Support AWS Cloud monitoring, performance reviews, and cost analysis as part of hybrid infrastructure operations. Network Infrastructure Monitoring: Monitor network performance, device availability, and link utilization using SolarWinds Network Performance Monitor (NPM) . Understand basic networking concepts such as IP addressing, routing, switching, DNS, and connectivity troubleshooting. Coordinate with network and infrastructure teams for escalations and root cause investigations. What youll bring: Comprehensive understanding of the ITIL framework , with hands-on application of Incident, Problem, and Change Management processes. Strong experience with SolarWinds , including infrastructure and network monitoring, alert configuration, and performance optimization. Hands-on with Splunk (SIEM) for advanced log analysis, alert correlation, and event investigation. Solid grasp of network fundamentals , including TCP/IP, routing, switching, DNS, and connectivity troubleshooting. Practical experience in Windows Server and Linux administration , including system monitoring and troubleshooting. Working knowledge of VMware ESXi and vCenter , with the ability to monitor and maintain virtualized environments. Familiarity with remote server management tools such as iDRAC for hardware diagnostics. Strong documentation and communication skills , with experience using ticketing and ITSM tools like ServiceNow or Jira . Ability to work effectively in a 24x7 support and shift-based operational environment. AWS Cloud monitoring and troubleshooting experience, preferred Exposure to CI/CD tools such as TeamCity for automation and reporting,;preferred ITIL Foundation Certification, ;preferred Basic scripting knowledge (e.g., PowerCLI , PowerShell , or Python ) for reporting and automation , preferred Fluency in English Client-first mentality Intense work ethic Collaborative spirit and problem-solving approach ; ; How youll grow: Cross-functional skills development custom learning pathways Milestone training programs aligned to career progression opportunities Internal mobility paths that empower growth via s-curves, individual contribution and role expansions