Senior Business Systems Analyst

Role Overview: You are being sought after to fill the position of a Senior Business System Analyst in the IT Business Apps team at Zscaler. This hybrid role, based in either the Bangalore or Mohali office, will require you to report to the Senior Manager of the IT Business Systems team. Your primary responsibilities will involve utilizing your expertise in business processes, technical knowledge, and project management skills to implement scalable solutions that enhance workflows and facilitate decision-making within the organization. While primarily supporting marketing operations, your role will also involve working on broader IT systems to bridge the gap between complex business strategies and reliable technical execution. Key Responsibilities: - Business Analysis: You will be responsible for requirements gathering, conducting discovery meetings, and building Business Requirement Documents (BRD). - Data Analysis & Reporting: Leveraging your skills in data analysis, you will be involved in generating reports. - User Stories, Grooming, QA: You will work on creating user stories, grooming them, and ensuring quality assurance. - Project Management: Your role will also encompass project management tasks to ensure successful implementation of solutions. Qualifications Required: - 6+ years of experience with a deep understanding of marketing technology stacks, marketing automation, Salesforce CRM, data enrichment, integrations, and reporting & insights. - Demonstrated expertise in implementing and managing enterprise business systems (CRM, automation, data platforms) across various departments. - Strong analytical skills with a proven track record in solving complex technical issues and designing scalable solutions for process improvement. - Proficiency in SQL for cross-system data analysis and experience using reporting tools like Salesforce and Tableau for translating complex data sets into actionable business insights. - Direct experience with Marketing Automation platforms (e.g., Marketo) and SFDC. - Sound knowledge of global data privacy regulations (e.g., GDPR, CCPA) and integration principles. Additional Information: At Zscaler, the focus is on impact in your role rather than your title, and trust is built on results. The company believes in transparency, values constructive debate, and aims to get to the best ideas quickly. Zscaler is committed to providing equal employment opportunities to all individuals and creating an inclusive workplace that values collaboration and belonging. (Note: The additional details about the company's mission, benefits program, commitment to diversity and inclusion, and support for candidates with specific needs have been omitted from the Job Description as per the provided instructions.) Role Overview: You are being sought after to fill the position of a Senior Business System Analyst in the IT Business Apps team at Zscaler. This hybrid role, based in either the Bangalore or Mohali office, will require you to report to the Senior Manager of the IT Business Systems team. Your primary responsibilities will involve utilizing your expertise in business processes, technical knowledge, and project management skills to implement scalable solutions that enhance workflows and facilitate decision-making within the organization. While primarily supporting marketing operations, your role will also involve working on broader IT systems to bridge the gap between complex business strategies and reliable technical execution. Key Responsibilities: - Business Analysis: You will be responsible for requirements gathering, conducting discovery meetings, and building Business Requirement Documents (BRD). - Data Analysis & Reporting: Leveraging your skills in data analysis, you will be involved in generating reports. - User Stories, Grooming, QA: You will work on creating user stories, grooming them, and ensuring quality assurance. - Project Management: Your role will also encompass project management tasks to ensure successful implementation of solutions. Qualifications Required: - 6+ years of experience with a deep understanding of marketing technology stacks, marketing automation, Salesforce CRM, data enrichment, integrations, and reporting & insights. - Demonstrated expertise in implementing and managing enterprise business systems (CRM, automation, data platforms) across various departments. - Strong analytical skills with a proven track record in solving complex technical issues and designing scalable solutions for process improvement. - Proficiency in SQL for cross-system data analysis and experience using reporting tools like Salesforce and Tableau for translating complex data sets into actionable business insights. - Direct experience with Marketing Automation platforms (e.g., Marketo) and SFDC. - Sound knowledge of global data privacy regulations (e.g., GDPR, CCPA) and integration principles. Additional Information: At Zscaler, the focus is on impact in your role rather than you