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About the role
Role & responsibilities Senior Business Process & AI Automation Consultant. A senior, highagency BA/consultant to lead business process reengineering and intelligent automation work. Senior BA / internal consulting profile with strong business process reengineering experience, not a junior ticket taker. Highagency, outcomesoriented: comfortable spotting friction, proposing changes, and driving to measurable impact (time saved, smoother hand offs, reduced error rates). Handson experience designing and running workflow automations for real business processes (not just side projects), ideally across multiple tools and systems. Comfortable working with LLMbacked workflows (classification/triage, content generation, copilots) and their limitations, including when to keep a human in the loop. Experience operating in a governed enterprise environment (access controls, data classification, audit ability) and partnering with security/IT to get solutions approved. Strong collaboration and communication skills with operations, product, support, and technical teams; able to explain tradeoffs (latency vs. accuracy vs. cost; custom build vs. offtheshelf) in plain language. Ideally, some familiarity with platforms like Databricks, Glean, Atlassian, Slack, etc., but more generally process and automation experience with AI. Regards, Team Talent Acquisition .