Business System Analyst

Zurich Capability Center is currently looking for a:

Business Systems Analyst

Role Description

Lead requirements definition and elaboration for PEGA-based solutions and features.

Work with business SMEs to capture business needs and translate them into PEGA-centric functional requirements, user stories, and process flows.

Collaborate with PEGA development teams to ensure accurate implementation of workflows, decisioning, and case management solutions.

Provide ongoing support during development through clarifications, backlog refinement, and pre-UAT testing.

Support Sprint Reviews by helping demonstrate PEGA use cases and business outcomes.

Participate in post-go-live validations and provide BA sign-off for owned features and epics.

Assist business users during UAT, Early Business Reviews, Model Office, and training sessions related to PEGA solutions.

Skills Required

• Proven experience as a Business Analyst in large transformation or automation initiatives [Must Have]

• Strong hands-on experience working with PEGA platform (case management, BPM, workflows, decisioning) [Must Have]

• Experience in Agile delivery models with solid understanding of Agile ceremonies [Must Have]

• Ability to bridge business requirements and technical PEGA implementations [Must Have]

• Strong analytical, communication, and stakeholder engagement skills [Must Have]

• Position available only for candidates located in Mexico. Please apply only if you reside in one of these areas Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

So be challenged. Be inspired. Help us make a difference.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability