Source description
About the role
Coverage Intelligence
Build and maintain the metrics and dashboards that track clinical data coverage across the Zus network — by geography, network, data type, and customer
Identify coverage gaps and anomalies, investigate root causes, and communicate findings clearly to customers and internal stakeholders
Deliver the regular coverage intelligence that helps every customer understand the depth and breadth of their data — and what's driving any gaps
Operations Partnership
Work closely with support and solutions teams to translate coverage findings into operational actions — escalations, network outreach, configuration changes
Develop and maintain playbooks for recurring coverage issues, turning one-off investigations into repeatable processes
Contribute to onboarding quality by flagging patterns in new participant data that suggest connectivity or configuration problems
Tooling & Automation
Build internal tools, scripts, and automated workflows that reduce manual analysis and surface insights faster
Experiment with AI tools (including Claude) and BI platforms to accelerate how the team operates
Partner with engineering and product to ensure the systems we rely on generate the signals we need
Product Feedback Loop
Translate operational data into product requirements — if a coverage gap is systematic, you'll articulate why it's a product problem and what solving it would require
Partner with UX and engineering to shape internal and customer-facing experiences that make coverage intelligence intuitive and actionable
More at Zus Health