Noc Manager (Karnataka)

Role & responsibilities NOC Operations Management - Lead and manage 24x7 NOC operations to ensure continuous monitoring of infrastructure, networks, and systems. - Oversee monitoring of servers, network devices, storage systems, and applications. - Ensure quick identification, troubleshooting, and resolution of operational incidents. Team Leadership - Manage and mentor NOC engineers and shift leads, ensuring operational efficiency and team development. - Define shift structures, operational processes, and escalation procedures. - Conduct regular training and performance reviews for NOC team members. Incident & Escalation Management - Act as the primary escalation point for critical incidents and outages. - Ensure timely resolution of incidents and minimize service disruption. - Lead root cause analysis (RCA) and ensure corrective and preventive actions are implemented. Data Centre & Infrastructure Oversight - Monitor and manage data centre infrastructure components, including servers, networking equipment, storage, and virtualization platforms. - Coordinate with infrastructure, security, and engineering teams to maintain system availability. SLA & Service Delivery Management - Ensure adherence to Service Level Agreements (SLA) and operational KPIs. - Track performance metrics and drive improvements in service delivery. - Handle escalations related to customer environments and ensure timely communication. Enterprise Customer Support - Support enterprise customers and large-scale infrastructure environments. - Provide regular updates to internal stakeholders and customers during major incidents or outages. Automation & Process Improvement - Identify opportunities for automation in monitoring, alerting, and incident response processes. - Drive continuous improvement initiatives to improve operational efficiency. Reporting & Compliance - Prepare operational reports, incident reports, SLA reports, and performance dashboards. - Ensure compliance with internal policies, operational standards, and security guidelines. Preferred candidate profile Required Skills & Qualifications - 15+ years of total IT experience, with 8+ years in NOC or infrastructure operations. - Strong experience managing NOC teams and 24x7 operations environments. - In-depth understanding of data centre infrastructure, networking, and system monitoring tools. - Experience with incident management, problem management, and escalation frameworks. - Proven experience handling enterprise customers and critical infrastructure environments. - Strong knowledge of SLA management and service delivery processes. - Excellent leadership, communication, and decision-making skills. Robust understanding of network operations, monitoring tools, and infrastructure management in large enterprise or ISP environments. - Experience with network monitoring and observability tools such as SolarWinds, Nagios, Zabbix, PRTG, or similar platforms. - Knowledge of core networking technologies including BGP, MPLS, VXLAN, EVPN, and SD-WAN. - Familiarity with data center operations, including servers, storage, virtualization, and network infrastructure. - Experience managing cloud-based infrastructure in environments such as AWS, Azure, or Google Cloud. - Understanding of incident monitoring, alert management, and escalation processes within a 24x7 NOC environment. - Exposure to ISP / telecom network operations and service delivery environments. Preferred Qualifications - Bachelors degree in computer science, Information Technology, or Engineering. - Certifications such as ITIL, CCNA/CCNP, or Data Centre certifications are an advantage. - Experience working with cloud infrastructure, virtualization platforms, and enterprise monitoring tools. .