internship

An Implementation and Support Engineer is a technical, customer-facing role responsible for deploying software solutions and providing ongoing technical support They bridge the gap between product teams and clients, ensuring smooth adoption and resolving technical bottlenecks Also required multi communication languages like English, Tamil ,Kannada, Hindi , also ready to travel local city, inter city & inter states Key Responsibilities Onboarding & Deployment: Guiding new clients from sign-up to "go-live," including system configuration, API integrations, and data migration Technical Support: Acting as the first point of contact for complex issues (Level 2/3), troubleshooting network (LAN/WAN, firewalls) and software errors System Configuration: Setting up SaaS platforms, troubleshooting connectivity, and configuring hardware or software Documentation & Training: Creating user guides, FAQs, and conducting product training for clients Collaboration: Working with product/engineering teams to report bugs and suggest improvements Core Skills & RequirementsTechnical Proficiency: Knowledge of scripting languages (like Python or SQL), API troubleshooting, and database systems (MySQL) Networking Basics: Familiarity with Wi-Fi, LAN, proxies, and firewalls Customer-Facing Experience: 1-2 years in SaaS implementation or technical support, preferably in Bengaluru Problem-Solving: Ability to diagnose, troubleshoot, and fix issues under pressure Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.