Certified Epic Cheers Consultant

Key Responsibilities:

Implement and manage Epic Cheers CRM solutions

Configure and optimize Epic Call Hub and Campaigns

Support patient communication workflows and outreach strategies

Collaborate with operational and clinical teams to improve engagement

Provide system support, troubleshooting, and enhancements

Ensure best practices in CRM and patient interaction workflows

Required Qualifications:

Epic Cheers Certification

Epic CRM Certification

Epic Call Hub Certification

Epic Campaigns Certification

Hands-on experience with Call Hub and Campaigns implementation/management

Experience in healthcare environments (patient communication or call centers)

Preferred Qualifications

• Strong understanding of patient engagement strategies

• Experience working with large healthcare systems