Cisco AV/VC technician

User Collaboration Specialist (Cisco AV/VC )

Responsibilities for the User Collaboration Specialist (Cisco AV/VC) include

• Designs, plans, installs, configures, maintains, and supports all hardware related to Analog and IP Telephony (IPT) and Cisco Voice Gateways.

• Designs, installs, configures, and maintains a broad range of AV/VC system software and hardware, including but not limited to Webex Boards/Room Kits, VC codecs, and AMX control systems.

• Designs, plans, installs, configures, maintains, and supports all software related to Analog and IP Telephony.

• Analyzes all aspects of the AV systems, including the video conference solution, and designs changes to ensure customer needs are met immediately and in anticipation of future needs.

• Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows.

• Configures, maintains, and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure.

• Configures, maintains, and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer systems.

• Utilizes the current IT application to accept, respond to, and track the resolution of trouble tickets.

• Communicates with 3rd party vendors and telco carriers as necessary to facilitate support and changes to telecommunications services.

• Provides end-user training regarding the operation of all AV, VC, and enterprise phone systems and architecture.

• Fully administers and supports the Webex-hosted service and on-premises infrastructure by maintaining user accounts, training new users, and remaining current on the capabilities of Webex.

• Required experience for the User Collaboration Specialist (Cisco AV/VC) include:

• Experience with Cisco Enterprise Phone system required.

• Experience supporting Analog, IP Telephony (IPT) and Cisco Gateways

• Experience designing, installing, configuring and maintaining AV/VC software and hardware including Webex Boards/Room Kits, VC codecs, and AMX control systems

• Experience writing and maintaining coded scripts for Cisco UCCX