Citrix Engineer

Essential Job Functions

• Responsible for the installation, maintenance, configuration, security and integrity of computer operating systems and supporting software

• Will engage in interactive collaboration with personnel at all organizational levels

• Engage with customers by collaborating through phone, email, messaging, and video conferencing for developing innovative ideas.

• Communicate effectively with customers as committed, impressing customers with the ability to deliver resolution or status according to that commitment

• Analyze the experiences of a user and implement solutions that consistently improve user experience

• Write scripts using PowerShell to automate tasks and extract information from the infrastructure

• Build VDI images for general use

• Build VDI images for specific teams and use cases

• Migrate users to new platforms

• Create Documentation for delivery

Knowledge

• Excellent written and verbal communication skills

• Must be an adaptable self-starter and work with minimal supervision

• Must be able to juggle multiple projects and organize time effectively

• Excellent troubleshooting and problem-solving skills

• Must keep up to date on current technology trends

Skills and Abilities

• Required:

• • Experience working with large-scale infrastructure environments

• • Basic understanding of scripting using PowerShell

• • Working knowledge of Windows 10 & 11

• • Basic understanding of Active Directory, Group Policy Objects, TCP/IP, DNS, Firewalls, etc.)

• • Proficient in Microsoft Excel, Word, and PowerPoint

• Preferred:

• • Experience with Windows management tools such as SCCM and Workspace ONE

• • Experience with Service NOW incidents and requests

• • Working knowledge of certificate management process

• • Experience with tools such as Director, Citrix Studio, and Venafi

• • Familiarity with SysTrack or other monitoring tools

• Experience

• • 5+ years of Citrix Virtual Apps or Desktop experience

• • Previous experience in a leadership role is a plus