Desktop Support Technician

Desktop Support Technician

Onsite role in New York City, NY (Local)

$42/hr. on W2

6- Months Contract to hire

Our client is hiring a Desktop Support Technician with financial services exp.

Required:

Bachelor's degree preferred.

Finance experience preferred.

5 years of desktop support experience.

2-4 years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.

Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems.

Proficiency in troubleshooting desktop computer issues, both hardware and software.

Experience with supporting mobile devices.

Excellent customer services skills.

Excellent communication skills.

Team player attitude.

Work overtime hours, weekend hours and on-call hours as required.

Responsibilities

• Solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.

• Provide technical support for users of desktop hardware and software; users can be in remote locations.

• Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting.

• Troubleshoot printers and copier interfaces.

• Track and resolve incidents and requests in an incident management system.

• Perform a variety of support activities including inventory and coordination with outside technology vendors.