IT Incident  Specialist

Position Title: IT Incident and Event Management Specialist

Position Type: Contract

Location: Remote, United States

Please note the shift for this position is 1 st Shift, 7:30am – 4:00pm (ET).

The Challenge:

As an IT Incident and Event Management Specialist on our team, you have the chance to use your hardware and software skills to improve the technology supporting the VA. You'll work with the enterprise monitoring and event management teams, application development teams, and operations teams to develop and implement response processes when monitoring tools alert of interruptions of normal operations in Applications and IT Infrastructure. This is your chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. Grow your skills by merging system knowledge and the use of modern system monitoring tools to improve VA enterprise reliability and improve the quality of services provided to veterans. Join our team and help turn requirements into accomplishments that drive change.

With so much relying on complex systems, a skilled specialist can be the difference that makes a project successful. As an operations specialist, you will be on the ground floor working with system and application owners to obtain details of existing design and functionality. You will leverage comprehension of workflow systems and applications processes within multiple system environments. This work may include support during weekends, holidays, or off-hours, as required. This position is 1st shift: 7:30am-4:00pm EST. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

You Have:

5+ years of experience with systems administration and operations, including maintaining responsibility for overseeing operational performance, and performing performance trend analysis and alert generation for failed or failing services in a professional IT work environment

5+ years of IT documentation support such as standard operating procedure creation, requirements capture, playbook creation/updating, etc...

5+ years of experience monitoring and troubleshooting with two or more of the following APM tools, including AppDynamics, DynaTrace, Splunk, Aternity, or SolarWinds

2+ years of experience with monitoring and troubleshooting of applications logging to Splunk

Experience with using Microsoft Office, including Word, Excel, PowerPoint, and SharePoint

Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

Bachelor's degree in Computer Science, Engineering, or Math and 5+ years of experience in a professional environment or 13+ years of experience in a professional environment in lieu of a degree

Nice If You Have:

Experience with ServiceNow, SolarWinds and Dynatrace

Experience leveraging MS Copilot for simplification of documentation management

Public Trust Clearance

Vetting:

Applicants selected may be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.