IT Support Technician

IT Support Technician

100% onsite in downtown Chicago

6 to 18 months

USC or GC

Position Responsibilities

Will be focusing on in-place upgrades of Windows 10 computers to Windows 11. Additionally, will be working on deploying new computers and replacing end-of-life workstations.

100% in office Mon-Fri at Hyatt Corporate Office.

EXPERIENCE AND QUALIFICATIONS:

• Must have experience with Microsoft, Citrix, and Adobe software, as well as ticketing systems.

• Excellent customer service and communication skills required.

• 3 years of large corporate enterprise IT support experience required.

• Must have experience troubleshooting and repairing a wide range of manufacturer's desktops, laptops, servers, mobile devices and accessories.

• Must have a genuine desire to provide a high level of customer service and assist others.

• Must have analytical skills, persistence, above average communication skills, is able to work as part of a team, has incredible patience and tolerance, an aptitude for technical activities and a methodical and disciplined approach to problem-solving.

PREFERRED SKILLS:

EDUCATION:

Associate's degree or certification required, Bachelor's preferred.