ITAM Desktop Tier III Technician

Title: ITAM Desktop Tier III Technician

*Local to DMV Area

Description:

The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.

Key Responsibilities:

1. Advanced Imaging, Configuration, and Deployment

• Perform advanced imaging and configuration of Windows-based desktops and laptops.

• Deploy and set up hardware, ensuring all devices are properly configured.

1. Break/Fix Troubleshooting and Tier III Support

• Provide Tier III support for escalated technical issues.

• Diagnose and resolve advanced problems with Windows operating systems and desktop applications.

1. Onboarding and User Support

• Support onboarding by configuring and deploying user-specific hardware and software.

• Provide guidance and training to end-users.

1. IT Asset Management

• Maintain accurate records of deployed IT assets in asset tracking tools.

• Support asset lifecycle management, including procurement and decommissioning.

1. Process Improvement and Collaboration

• Proactively identify opportunities for system modifications and process optimizations.

• Collaborate with network and development teams to align technical solutions with business goals.

Required Experience and Skills:

• Minimum 5 years of experience in providing help desk support for Windows operating systems.

• Strong understanding of endpoint protection and management tools.

Qualifications

• • ITIL v4 Foundation Certification.

• • CompTIA A+ Certification or equivalent technical support certification