Jr. Customer Service

Duties and Responsibilities:

· Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.

· Will train on new business applications and be prepared to support upcoming system implementations.

· Maintains high levels of customer satisfaction, and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.

· Learns existing business applications, how they interact with other applications and provides timely support to end users.

· Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions.

Requirements

• · Education and/or experience equivalent to an Associate Degree in Business

• · Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems

• · Certified Help Desk Professional preferred.

• · HIPAA certified preferred.

• · Ability to communicate/interact effectively with customers, users, technical experts,