M365 Support Engineer

Client: State of MA/ DOT; https://www.mass.gov/orgs/massachusetts-department-of-transportation

Location: Boston, MA (Hybrid) Candidate must live in MA/RI/NH/CT and be available if requested for a F2F interview

Duration: 12+ month contract

Rate: $ 65 an hour C2C,

Title: M365 Support Engineer (SharePoint & Power Platform) (alternate title look for a SharePoint Admin who has supported PowerApps/PowerPlatform)

Requirements: Six years of experience in administration/support of SharePoint On-Premises (2019) and SharePoint Online; Power Apps/Platform support

Position Description

MassDOT is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.

Responsibilities

• Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse).

• Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams.

• Develop and maintain migration runbooks, technical documentation, and user guides.

• Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions.

• Resolve migration, integration, and performance issues in a timely manner.

• Core Technical Expertise

• SharePoint & Migration

• 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online.

• Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool.

• Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance.

• Ability to resolve common migration challenges (permissions conflicts, metadata mapping, broken workflows).

• Security & Compliance

• Expertise in configuring SharePoint Online and Power Platform security:

• Tenant/site-level permissions and role management.

• Azure AD integration for identity and access.

• Security and compliance features (DLP, sensitivity labels, retention).

• Ability to enforce governance and best practices while balancing usability.

• Power Platform Support

• Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions.

• Strong troubleshooting skills for app performance, broken flows, and connector permissions.

• Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management).

• Automation & Tools

• Proficiency in PowerShell scripting and PnP provisioning for automation.

• Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments.

• Documentation & Process Skills

• Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles.

• Ability to clearly communicate technical guidance to IT staff, vendors, and business partners.

• Soft Skills

• Strong problem-solving abilities, especially in migration and security.

• Excellent communication and collaboration skills with technical and business teams.

• Ability to manage multiple projects and support tickets simultaneously.

• Proactive, adaptable, and team-oriented.

• Preferred / Nice-to-Have

• Bachelor's degree in computer science, Information Systems, or related field.

• Microsoft certifications: M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.

• Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS).