Source description
About the role
Microsoft Teams Collaboration SME, hybrid 2 days a week onsite in Sunnyvale CA.
Required Skills: 5+ years of experience with Microsoft Teams administration and collaboration services, to include:
· Performing a full system integration of SBC with MS Teams Cloud
· Expertise in Teams Phone System, Direct Routing, SIP trunking, and SBC configuration
o Ex: network design for voice (QoS, bandwidth planning, SBC placement)
· Experience with dial plans, call routing, translation rules, voice routing policies, and regulatory requirements
o Ex: E911, emergency call routing, compliance recording, and understanding the laws and terminologies of how the 911 call gets routed
· Experience working on a tenant-to-tenant Teams migration
· Understanding of Exchange Online, specifically experience with mailbox management or migration
· Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
Desired Skills:
· Microsoft certifications (e.g., MS-720, MS-700) and Teams MVP. – bonus
PowerShell scripting, automation of Teams tasks, experience with Microsoft Graph API.
Integration with third-party voice providers and cloud telephony systems.
Experience with Vonage Contact Center (VCC) administration.
Knowledge of customer journey mapping and reporting using contact center analytics.
Familiarity with Teams CQD, Power BI dashboards, and monitoring solutions.
Experience integrating Teams with Power Automate, Power Apps, Dynamics 365, or ServiceNow.
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