Mobile Device Tech

Required:

3-5 years of proven experience supporting Apple and Android products.

Strong communication skills, both written and verbal.

Experience in ticket documentation and management.

ITIL certification or familiarity with ITIL best practices is advantageous.

Proficiency with Microsoft tools (Windows App, Outlook, Teams, Word, Excel, and Access).

Knowledge of multi-factor authentication tools and methods.

Experience working with handheld devices and POS systems.

Knowledge of what a Handheld Validation Device (HVD/MVD).

Responsibilities

• Provide support for Apple and Android products, ensuring smooth operation and troubleshooting as needed.

• Manage mobile device systems and applications using Mobile Device Management (MDM) solutions.

• Light to Moderate Microsoft Access experience ( Ability to update lines of service and devices regularly ).

• Deliver excellent customer service, assisting users with various mobile device needs.

• Activate and suspend lines of service as required.

• Utilize remote tools effectively to resolve technical issues.

• Record and document all requests/issues accurately in ticketing systems—attention to detail is essential.

• RMA experience working with vendors.

• Adapt to changes in processes and technology as the role evolves.