Network Monitoring Analyst

Requirements

• Minimum of 3 years' experience on a similar role.

• Excellent knowledge of TCP/IP, Cisco Routers, Cisco switches and wireless is required.

• Excellent understanding of Enterprise ITSM tools like ServiceNow.

• Knowledge of ITIL Process – Incident, Knowledge, Problem & Change Management.

• Experience monitoring systems with tools like ITOM, SolarWinds, SCOM, HPE OpenView, Aria (vROPS) and APC Struxureware.

• Good Knowledge about Windows/Linux Server administration & virtualization is needed.

• Good knowledge about Storage solutions & Cloud infrastructure monitoring is desirable

• Continuously analyze monitoring platform behavior and give recommendations for improvements (systems/infrastructure).

• Incident response and resolution within SLAs with good analytical and basic troubleshooting skills.

• Work with telco providers to report network issues.

• Knowledge of any scripting language, preferably Python.

• Desired Characteristics

• CCNA/CCNP in routing and switching is required

• Strong communication (both verbally and in writing) and interpersonal skills

• Able to work on weekends

• Business-focused, customer- & service-minded

• Flexible to work across time zones and with cross-functional teams.

• Results-oriented & work ethic to always deliver on-time and in-scope.

• Able to work under pressure and manage stressful situations confidently & effectively.

• Self-motivated to work independently, eager to learn and pick up new activities and challenges as they arise, as well as acquire new skills.

• Good team player, actively participating and contributing toward achieving our mission successfully

Responsibilities

• Infrastructure Services is responsible to provide 24x7 monitoring support and to ensure stability/reliability of the service

• Monitor day-to-day network and server operations with the different monitoring tools available.

• Resolve alerts received in Service Now.

• Check monitoring mailbox and respond in a timely manner

• Receive emergency calls though Cisco WebEx Desktop.

• Perform initial troubleshooting, document cases and escalate if needed.

• Identify and resolve predictive or proactive failures.

• Perform planned maintenance activities.